Community Forum
**Update 12/12/2019**
With the recent release of Chrome 79 we have verified that we can no longer replicate this issue. In the coming week, all impacted users should start to see this resolved. In order to facilitate this fix, we recommend waiting until your Chrome version updates or manually performing the update yourself. For additional information on how to update your Chrome version, see here: https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en
Thank you again for your continued patience as we worked to resolve this.
**Original Message 11/11/2019**
We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:
1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.
2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).
Thank you in advance for your patience as we continue to work to resolve this permanently.
Additionally, we recommend that you check to ensure your devices and web browser meets our minimum system requirements needed to use the Xfinity Stream website, found here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements
Please note, not all web browsers/devices support the Xfinity Stream website.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I have the same problem.Tech coming to house to correct.Was fixed Last Sunmday but returned today Monday 11-11-2019. May be rel;ated to current p;roblem with FLASH settings. I will update with Wednesday results......
@cetaalpjha1 wrote:
for answer/fix scroll back to the 3rd post before your post by comcastjessie.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Seagnome wrote:
I keep trying to get a normal streaming of HBO even. The pixels flashing are enough to start someone to have seizures, so you may want to get on this before somthing like that does occur. I am not kidding, strobe lights, flashing lights, can trigger seizures.
scroll up to comcastjessie's answer just a few posts above your post to fix the problem that a chrome update caused.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
combined threads on same issue. see fix posted by comcastjessie above on 11/11/2019.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
https://i.imgur.com/Ng0SWy4.jpg i go to my favorites and try to watch a past tv Or movie. i get this picture, its scrambled and choppy as u see.
my wifes PC and mine are the same and her shows work fine.
we both use windows 7 with Google chrome as browser
my nvidia GEFORCE GTX 1050 is updated. this issue strted about 2 weeks ago otherwise i havn't had any problems. I have tech support confused, they thought it might be synchronization??
i am not a pc pro so i don't know
@grego34 wrote:
https://i.imgur.com/Ng0SWy4.jpg i go to my favorites and try to watch a past tv Or movie. i get this picture, its scrambled and choppy as u see.
my wifes PC and mine are the same and her shows work fine.
we both use windows 7 with Google chrome as browser
my nvidia GEFORCE GTX 1050 is updated. this issue strted about 2 weeks ago otherwise i havn't had any problems. I have tech support confused, they thought it might be synchronization??
i am not a pc pro so i don't know
combined threads on same issue. see fix posted by comcastjessie above on 11/11/2019.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I had a xfinity tech come out and fixed my pixilation issue plus explained how to use the Adobe flash,
He switched from Google chrome to microsoft edge to fix the picture and to go into google settings to allow Adobe flash to activate***each time I go into Xfinity on demand for any shows. Not a perfect answer as you know Adobe Flash is being phased out by December 2020. Thje service call was no charge to me since He had to rewire my incoming cable hookup. Hope this helps.
@Tamblin wrote:
Not trying to beat a dead horse here, but is this something that Comcast is going to fix anytime soon? I'm still experiencing this issue on multiple computers.
Chrome is probably the most popular browser around and it's doing away with flash support coming up in the next couple of months. It's been posted on their browser for like a year now. Is Comcast working on a browser video solution that does not require Flash?
Watching Comcast online using Chrome browser when I'm doing things while near my PC (almost all the time) is my prime means of TV watching (live or On Demand). I should not have to change browsers to be able to watch something I pay for, and I refuse to use MS Edge or download any other browsers. I have no problems at all watching Netflix or Amazon Prime on my PC using Chrome. They seem to be on it.
use the edge browser for now. Chrome has introduced an issue that 'may' be fixed by navigating chrome settings and turning off hardware acceleration until chrome fixes the browser. (there have been 3 updates where the on-demand problem has been experienced). Reference: couple of months for flash that is not correct. the dropping of support of flash by chrome at the end of December 2020 (next year). flash is only used for verifying the secure encrypted path for HD stream.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Tamblin wrote:
Thanks for the response. I did try turning off hardware acceleration. The video played fine with some minor lag, nothing at all like it was before... but, it was not good for onilne gaming and other activitiesi use a browser for. I bit the bullet and ran Edge, but this is still something that Comcast should have had fixed by now. This issue has been reported for several weeks now. It should just work as it worked before. End users shouldn't have to jump thru hoops for workarounds. This is something I feel that Comcast techs should be on top of!
it is not comcast it is the chrome developers. maybe they will get it gixed soon. Comcast can't fix chrome.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@dressagekgb wrote:
me too
see fix posted by comcastjessie above on 11/11/2019.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
