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5 Messages
Ondemand Picture keeps pixelating!!!!!!!! Poor quality for past 4-6 weeks.
I am on a new ThinkPad- Flash has been enabled. Live TV, no issues. Issues only occur when watching Ondemand. The picture pixelates and makes it impossible to watch. I have had it up to my eyeballs with the poor service from xfinity and cannot understand why in god's name it is so difficult to watch a show on my latop- I have been doing it for years and about 4-6 weeks ago, I was auto logged out and service has not been the same since. I have tried rebootting modem. restarting laptop. clearing cache. nothing works. Why oh why oh why???? Super frustrated.
Accepted Solution
Rustyben
Expert
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24.6K Messages
6 years ago
combined threads on same issue. see fix posted by comcastjessie above on 11/11/2019.
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bigjoe812
Regular Visitor
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4 Messages
6 years ago
while on my pcs (win7 and win 10) running chrome why am i having pixelation issues when watching on demand programs but live channels are ok? Talked with support yesterday when this started and they said it was a network issue??? It is still doing it today as well on demand stream is pixelated badly and live channel stream is ok.
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bigjoe812
Regular Visitor
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4 Messages
6 years ago
The problem seems to be with chrome on windows. It is working ok on i-pad. Installed firefox (really did not want to but cant install safari on windows anymore as is not supported) and it seems to be working ok on firefox. why is chrome an issue?
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LongTimeUserToo
Frequent Visitor
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14 Messages
6 years ago
I have the same pixelation problem with Chrome (v78.x) on Windows 10 1903. Not installing flash under Firefox. Tried the Microsoft Edge browser and it seems to be working for now.
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bigjoe812
Regular Visitor
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4 Messages
6 years ago
yes i had to download another version of flash for fire fox. It has been working ok so far once I got flash enabled in firefox.. I'll try edge on my win10 laptop Thanks for the tip
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rwilliams208
Regular Visitor
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5 Messages
6 years ago
i found that the Xfinity on demand video that is pixillated like all get out on Chrome, can be seen clearly without pixillation on the History channel under the Xfinity subscription ON CHROME!! check it out: :Ancient Aliens Season 14 episode 5, secrets of Stonehenge. so... looks like it is an XFINITY issue NOT a CHROME issue. nor a Flash issue?
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rwilliams208
Regular Visitor
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5 Messages
6 years ago
damian on site, also found that although the hallmark channel pixellation has been 'fixed' i still have pixellation on ABC's Grey's Anatomy, and PBS History Patterned planet,but on PBS. Org and ABC.com the pixellation is NOT there.
soo, Xfinity still has work to do in both fixing and finding all the on demand contractuall channel pixellations.
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CCJessie1
Retired Employee
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5.9K Messages
6 years ago
**Update 12/12/2019**
With the recent release of Chrome 79 we have verified that we can no longer replicate this issue. In the coming week, all impacted users should start to see this resolved. In order to facilitate this fix, we recommend waiting until your Chrome version updates or manually performing the update yourself. For additional information on how to update your Chrome version, see here: https://support.google.com/chrome/answer/95414?co=GENIE.Platform%3DDesktop&hl=en
Thank you again for your continued patience as we worked to resolve this.
**Original Message 11/11/2019**
@bostonkat
We sincerely apologize for the inconvenience you are experiencing when attempting to use Xfinity Stream. We are currently investigating a possible bug in Chrome 78 that may be causing this. In the meantime, we recommend trying one of the following workarounds by either:
1. Disable hardware acceleration in Chrome. Settings > Advanced > Use hardware acceleration when available > OFF > restart Chrome.
2. Play the TV GO version of the On Demand item. From the More menu button (… icon), choose Watch Options > choose the TV GO option (usually at the bottom of the list).
Thank you in advance for your patience as we continue to work to resolve this permanently.
Additionally, we recommend that you check to ensure your devices and web browser meets our minimum system requirements needed to use the Xfinity Stream website, found here: https://www.xfinity.com/support/articles/xfinity-tv-website-requirements
Please note, not all web browsers/devices support the Xfinity Stream website.
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bostonkat
New Poster
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5 Messages
6 years ago
Did that and seems to FINALLY be working- note to others the watch options are on the show page under 3 dots on right. All watch options work now.
Thank you!! So appreciate the assistance.
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Weezytech
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1 Message
6 years ago
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cetaalpjha1
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2 Messages
6 years ago
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Rustyben
Expert
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24.6K Messages
6 years ago
for answer/fix scroll back to the 3rd post before your post by comcastjessie.
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Rustyben
Expert
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24.6K Messages
6 years ago
scroll up to comcastjessie's answer just a few posts above your post to fix the problem that a chrome update caused.
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Seagnome
New Poster
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4 Messages
6 years ago
I keep trying to get a normal streaming of HBO even. The pixels flashing are enough to start someone to have seizures, so you may want to get on this before somthing like that does occur. I am not kidding, strobe lights, flashing lights, can trigger seizures.
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etam818
New Poster
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1 Message
6 years ago
i'm having the same issue. i don't want to use another browser. is there a solution to this?
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