Having Trouble with Roku Xfinity Steaming App - Beta

Hi, panzer991! Welcome to our community! I received your private message and will reply back in a second. 

I too am having this issue and struggling to have this resolved by the normal channels of tech support.  I just upgraded service to gigabit, swapped modems from cm600 to cm1000, and now roku and other devices wont recognize as being on the "home network".  

I am having same issue....streaming xfinity app - Beta.

I have tried everything.  made sure roku was updated. verified was connected to wifi. Uninstalled, reinstalled.  uplugged roku.   I streamed a show, from diff app.  error 403-102. please help

Well I figured out the issue with not seeing the PM option for @CCElla, you need post something first, then the option becomes available.  I will PM her for assistance.  

I just started having issues with my Roku boxes and the streaming app.  Getting the message Error createDrmSession.403-102.  I've looked at the posts on this topic and I'm trying to send a PM with my information to @CCElla but when I click on her link, I see no options to send a message.

Hi,

Can you please post instructions on how to private message to you?  I cannot see how after clicking on your name.  

I am having the same problem with streaming beta with TCL TV.  The modem is registered to my COmcast account with its MAC number.  Thanks.

Wow -- you would think they would make that obvious.  Been trying to PM for 1/2 hour.

I encountering the same error createDrmSession.403-102  on the roku.  Other apps work just fine. I just bought my own modem and also bought the roku premier.

Can someone please help. 

Thanks.

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@JRMccrayer wrote:

I too am having this issue and struggling to have this resolved by the normal channels of tech support.  I just upgraded service to gigabit, swapped modems from cm600 to cm1000, and now roku and other devices wont recognize as being on the "home network".  

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run the myAccount app on a smart device. select the internet tab and then select the gateway. compare the gateway's shown serial number to the current gateway's HFC MAC address. are they exactly the same?

I too am having this issue with the Roku Xfinity app after changing modems.  I was at the Xfinity store today and gave them my modem information to enter.

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@JanB1 wrote:

I too am having this issue with the Roku Xfinity app after changing modems.  I was at the Xfinity store today and gave them my modem information to enter.

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working now? run the xfinity my account app and select the internet tab, and then the modem. compare the 'serial number' to your current modem's HFC MAC address. are they exactly the same?