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xg1v4 Fan noise

Jmbguy
New Poster

xg1v4 Fan noise

I have used 2 of these boxes and the have identical fan noise, both were brand new when installed? It’s in my bedroom and is too loud, I unplug it every night because of the noise. Is there a new box coming out soon that resolves this flaw?
CCAndrew
Diamond Problem Solver

Re: xg1v4 Fan noise

There’s no such thing as brand new, just new to you. You just happened to get two noisy ones, just swap it for another

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Jmbguy
New Poster

Re: xg1v4 Fan noise

Is there a hack to just disable the fan like sticking a paper clip in the part on top that collects the dust from the fan?

If not I’ll swap it again and report back, I don’t even know if I can swap it right now because of Covid, are Comcast stores even open?
WitchyKitty
Contributor

Re: xg1v4 Fan noise

I was having a noise issue with mine too.  It was a high pitched squeal.  I called support and they shipped a new one to me since the stores are closed.  (Just a hint, do a box reset before you call or you'll have to do one and wait for an automated call back.)

pcfxr4u
New Poster

Re: xg1v4 Fan noise

Inside the box, there's a very small IC cooling fan. It sadly is drawing air in and with it dirt and dust. If you can, take your unit to a gas station, put a pin or something else in the fam blades to prevent it from spinning, and blow it out with high pressure air.

Or, if you're willing to risk it, blow it out without stopping the fan. Either way, this might work or fail, depending on whether the fan has been physically breached by the dirt.

Good Luck. 

 

Rustyben
Expert

Re: xg1v4 Fan noise


@pcfxr4u wrote:

Inside the box, there's a very small IC cooling fan. It sadly is drawing air in and with it dirt and dust. If you can, take your unit to a gas station, put a pin or something else in the fam blades to prevent it from spinning, and blow it out with high pressure air.

Or, if you're willing to risk it, blow it out without stopping the fan. Either way, this might work or fail, depending on whether the fan has been physically breached by the dirt.

Good Luck. 


that is an a very bad compressed air source is is going to put water spray (condensation as pressure is released) inside the unit. swap it out at local store or have them drop off a replacement to you to reinstall.



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fasani
New Poster

Re: xg1v4 Fan noise

I have the same issue and is very annoying.

I think is not the unit, is a bad design of the cablke box.

Does Xfinity has an alternative cable box?

If I take to a Xfinity store, they will change it on the spot?

Thanks!!!

Rustyben
Expert

Re: xg1v4 Fan noise


@fasani wrote:

I have the same issue and is very annoying.

I think is not the unit, is a bad design of the cablke box.

Does Xfinity has an alternative cable box?

If I take to a Xfinity store, they will change it on the spot?

Thanks!!!


yes, at the store, if they have one. be sure to swap power supply too. (use new one).



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