xfinity x1 scheduled series not recording show red circle with slash

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@Mimi2019 wrote:

I am trying to Record the Resident on Fox, and it won't record the series. It just shows the three red circles, with one of the red circles having a slash inside of it. There is only 1 other show scheduled to record at that same time, therefore there is no conflict. I keep trying to "cancel" the series from recording, but it won't remove the three red circles with the slash. 

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you posted this in X1 but sounds like you are not using an in-home set top box in your problem description.