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@dearborn77d wrote:
cable box now only records 2 channels at the same time, once it would record up to 6 channels
do you have the x1 cable TV and internet service with at least one X1 set top box installed and working in the home?
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@dearborn77d wrote:
i have triple play , arris xg1-a tg1682g,upstairs, downstairs cisco xid-c cx001ani
on the DVR use voice command 'about' and reply with rest of line after STB version. all but one xg1 has 6 tuners (oldest only 5). the xid takes a tuner to work from the total.
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We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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@dearborn77d wrote:
set top box xgi-a is an arris axo13anm
that is a version 3 DVR newest is ver 4. It could be a failure in the DVR, swap for new version 4. if still has a problem a tech will need to check for other issues like a missing POE (point of entry) filter where other possible neighbor's boxes are using your DVR's tuners.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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