xfinity cable

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@dearborn77d wrote:

cable box now only records 2 channels at the same time, once it would record up to 6 channels

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do you have the x1 cable TV and internet service with at least one X1 set top box installed and working in the home?

i have triple play , arris xg1-a tg1682g,upstairs, downstairs cisco xid-c cx001ani

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@dearborn77d wrote:

i have triple play , arris xg1-a tg1682g,upstairs, downstairs cisco xid-c cx001ani

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on the DVR use voice command 'about' and reply with rest of line after STB version. all but one xg1 has 6 tuners (oldest only 5). the xid takes a tuner to work from the total.

set top box  xgi-a is an arris axo13anm

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@dearborn77d wrote:

set top box  xgi-a is an arris axo13anm

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that is a version 3 DVR newest is ver 4. It could be a failure in the DVR, swap for new version 4. if still has a problem a tech will need to check for other issues like a missing POE (point of entry) filter where other possible neighbor's boxes are using your DVR's tuners.