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wrong size picture

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New Poster

wrong size picture

why is my X1 is displaying the picture much smaller than the actual tv size? All the display settings are set for best resolution, the picture is the correct 16x9 aspect ratio but it is only 1/4 the size of the 75" screen! Need to fix this X1 box! This is my second box and it was new.

petemars_0-1605711727552.jpeg

 

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Expert

Re: wrong size picture


@petemars wrote:

why is my X1 is displaying the picture much smaller than the actual tv size? All the display settings are set for best resolution, the picture is the correct 16x9 aspect ratio but it is only 1/4 the size of the 75" screen! Need to fix this X1 box! This is my second box and it was new.


is your X1 connected directly to the TV's HDMI1 or HDMI2 port?



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New Poster

Re: wrong size picture

the X1 box is connected to the receiver with HDMI cable then output from receiver to TV with another HDMI cable, the receiver is a Denon AVR3313ci

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Expert

Re: wrong size picture


@petemars wrote:

the X1 box is connected to the receiver with HDMI cable then output from receiver to TV with another HDMI cable, the receiver is a Denon AVR3313ci


the set top box HDMI/HDCP is not reading the security level of the TV (sink). Connect the set top box to the HDMI1/HDMI2 (see TV owner's manual) directly, and then use ARC out of the TV to the receiver.



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New Poster

Re: wrong size picture

Turns out it was a faulty box, although I can understand your reply to connect directly to tv.
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Official Employee

Re: wrong size picture

I'm happy you determined it was a faulty box causing your issue with your picture's size @petemars. Were you able to get a replacement box shipped or picked up from the service center? If not, my team can have one sent. Please let us know, and we'd be happy to help! 🙂 


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New Poster

Re: wrong size picture

yes I swapped out and everything worked as it should

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Official Employee

Re: wrong size picture

Great! I'm happy you got that all taken care of. Other than this, were you having any other issues, any questions or concerns my team can help with before your thread is closed? 


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New Poster

Re: wrong size picture

Well apparently it was not the box because it happened again, I will try another hdmi cable and maybe check the connections again