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volume control not working on remote

jimb4081
Frequent Visitor

volume control not working on remote

I know there are other posts about this but now it's my turn.  It's so annoying that I have to keep turning the tv on and off on order to get the volume controls working.  It's time for a fix to this.

CCAndrew
Diamond Problem Solver

Re: volume control not working on remote

Try a different code?

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Rustyben
Expert

Re: volume control not working on remote


@jimb4081 wrote:

I know there are other posts about this but now it's my turn.  It's so annoying that I have to keep turning the tv on and off on order to get the volume controls working.  It's time for a fix to this.


is this only the first time you use the TV after an overnight reboot? is the symptom no volume at all as if sound is muted?



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jimb4081
Frequent Visitor

Re: volume control not working on remote

There’s sound but you can’t adjust it. It comes and goes.
ComcastMartinR
Official Employee

Re: volume control not working on remote

Hello, jimb4081! It sounds like you have been working on the volume control concern for some time. We would be more than happy to see what we can do to help fix this issue for you. There might be more going on with your TV boxes. I would like to ask you to send us a Private Message with your name, and service address.

 

To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. 

 

Thank you! 

 

 


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Rustyben
Expert

Re: volume control not working on remote


@jimb4081 wrote:
There’s sound but you can’t adjust it. It comes and goes.

is this a TV only or a TV + sound bar or receiver? 



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jimb4081
Frequent Visitor

Re: volume control not working on remote

just tv  -   this is a comcast (xfinity) problem    there are others with the same problem

jimb4081
Frequent Visitor

Re: volume control not working on remote

and it happens on more than one tv with more than one remote

ComcastGabe
Official Employee

Re: volume control not working on remote

Thanks for providing this information, @jimb4081! We definitely want to help and understand the inconvenience this can cause. I experienced a similar issue before where my remote had a delay when I would push the buttons. Would you mind providing the make and model number of the set-top box you are currently experiencing this issue on and the model of your remote? This can be found on the back of the device or under the battery cover.


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jimb4081
Frequent Visitor

Re: volume control not working on remote

boxes   mx011anm and cxd01ani     remote xr11

ComcastValerie
Official Employee

Re: volume control not working on remote

@imb4081, thank you for confirming that information. Have you attempted to reset the cable box? If you have already taken this step and are still experiencing an issue, please send us a private message so we can look further into this issue for you. 


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jimb4081
Frequent Visitor

Re: volume control not working on remote

they've been reset mutiple times  -   but it always comes back

ComcastJodie
Official Employee

Re: volume control not working on remote

@jimb4081 Got it. At this point, we would very much like to investigate more and see how we can get this resolved. When you're ready please click on my profile name and the select "Send a Message." We'll be here to help. 


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