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getting this message when switch to 4k-uhd 2160p60 was working fine. any thoughts?
the image has to be approved by an official employee before we can see it.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Hi, ju-. We appreciate you posting here in the Community! That's interesting that everything was working before and then suddenly stopped without anything physically changing with the connections on the box. Since that is how it occurred, please try resetting the box by unplugging the power cord on it for a few seconds and plugging it back in, or you can also reset it using our My Account app too if that's easier. Once it completes the bootup process, let's see if that clears the error or not. Please let us know!
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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