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@allffa wrote:
On some channels images are severely schrunken to a thumbnail size. There are large black rectangles surroinding the images. Most channels are being displayed OK. I reset the Xfinity box a couple of times already but that did not make any difference. I have not seen anything like it before. Any suggestion how to deal with it would be appreciated. Thanks.
if you are speaking of X1 set top box, are the channels HD or SD? do you have the paid HD charge on your monthly billing?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
