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shrunken images on certain channels

allffa
Regular Visitor

shrunken images on certain channels

On some channels images are severely schrunken to a thumbnail size. There are large black rectangles surroinding the images. Most channels are being displayed OK. I reset the Xfinity box a couple of times already but that did not make any difference. I have not seen anything like it before. Any suggestion how to deal with it would be appreciated. Thanks.

Rustyben
Expert

Re: shrunken images on certain channels


@allffa wrote:

On some channels images are severely schrunken to a thumbnail size. There are large black rectangles surroinding the images. Most channels are being displayed OK. I reset the Xfinity box a couple of times already but that did not make any difference. I have not seen anything like it before. Any suggestion how to deal with it would be appreciated. Thanks.


if you are speaking of X1 set top box, are the channels HD or SD? do you have the paid HD charge on your monthly billing?



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