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remote not scrolling on TV Xfinity

susanb19
New Poster
‎11-24-2019 03:21 PM

remote not scrolling on TV Xfinity

Hello,

            I am able to watch shows on my computer but the remote does not scroll down on the television.  I can dictate for example:  Watch This is Us, Season 4, episode 9 and it works, but if the list comes up, I cannot access the show.  I am trying to watch Netflix, The Queen Season 3 episode 4 but no luck.  Any ideas?

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CCAndrew
Diamond Problem Solver
‎11-24-2019 05:24 PM

Re: remote not scrolling on TV Xfinity

Replace your remote?

I am a Retired Official Comcast Employee
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