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remote lights up the green button on the cable box (remote) but the TV wont turn on?

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New Poster

remote lights up the green button on the cable box (remote) but the TV wont turn on?

remote lights up the green button on the cable box (remote) but the TV wont turn on?

 

Ive tried the online "reboot"  but no change.

Also tried  Setup - and then 981

and A +  set up - no luck?    Cant get anyone on the phone in this time .  

 

Suggestions?

thnx

C,

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Diamond Problem Solver

Re: remote lights up the green button on the cable box (remote) but the TV wont turn on?

Have you tried inputting a different tv code?

I am a Retired Official Comcast Employee
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New Poster

Re: remote lights up the green button on the cable box (remote) but the TV wont turn on?

Sorry  I dont know what that means.  Thx for trying to help me

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Diamond Problem Solver

Re: remote lights up the green button on the cable box (remote) but the TV wont turn on?

Follow these instructions
https://www.xfinity.com/support/articles/programming-your-xfinity-remote

I am a Retired Official Comcast Employee
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New Poster

Re: remote lights up the green button on the cable box (remote) but the TV wont turn on?

I still have Dish equipment next to Xfinity equipment. Will Dish equipment interfere with Comcast installation
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Expert

Re: remote lights up the green button on the cable box (remote) but the TV wont turn on?


@MichaelWheeler6 wrote:
I still have Dish equipment next to Xfinity equipment. Will Dish equipment interfere with Comcast installation

Does your TV's own remote turn on the TV? did you press the A button on the remote and use the set up remote for your TV?



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