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pixelization

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New Poster

pixelization

We trasferred from att to xfining Oct 2018. Since then we have reported pixelization and freezing issues at least 5 times resulting in 3 visits with no improvement. We have given up! We still receive the RDK-03033 messages at least 3-4 per week. I cannot view the tv program now on Fox Business but is ok on other channels. Other channels experience the same issue at random times. Our next step is to give up on xfinint and go back to att. PLEASE XFINITY....what are you doing to fix this issue?

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Diamond Problem Solver

Re: pixelization

You’re still going to need another tech out.

I am a Retired Official Comcast Employee
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Gold Problem Solver

Re: pixelization

3030mlanman, thanks for posting about your pixelation issues. I know how frustrating this can be, especially when you want to kick back after a long day at work! You've come to the right place. 

 

Let's check what's going on with your signal levels! 

 

Please send me a private message with your full name for help. Just click my name (ComcastKenF) and then on the next page, you'll see an option to send a private message on the right.

 

 

 

 


I am a Retired Official Comcast Employee and no longer actively support the Xfinity Forum.
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