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picture does not fit screen

New Poster

picture does not fit screen

The image size does not match the screen. The tv attached to the box is hd and connected with hdmi cable. I have adjusted the setting on the x1 box to proper aspect ratio. The zoom is turned off. When on it streaches the sides and distorts the image. I can adjust the screen mode on the tv to zoom and it filles the screen but cuts off the ouside edges. My second tv is new ultra hdtv connected with roku over wifi using streaming live app. same problem.  Using antenna everything works fine using othe apps on roku like netflix and direct tv now. Everything works fine. It only happens with xfinity

tv.jpg

Official Employee

Re: picture does not fit screen


@bhzauto wrote:

The image size does not match the screen. The tv attached to the box is hd and connected with hdmi cable. I have adjusted the setting on the x1 box to proper aspect ratio. The zoom is turned off. When on it streaches the sides and distorts the image. I can adjust the screen mode on the tv to zoom and it filles the screen but cuts off the ouside edges. My second tv is new ultra hdtv connected with roku over wifi using streaming live app. same problem.  Using antenna everything works fine using othe apps on roku like netflix and direct tv now. Everything works fine. It only happens with xfinity

tv.jpg


Are you watching are you watching a SD channel or HD channel?

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New Poster

Re: picture does not fit screen

They are sd channels I don't have hd through xfinity.  The menu fills the screen fine. It is only while watching channels.

Silver Problem Solver

Re: picture does not fit screen


@bhzauto wrote:

They are sd channels I don't have hd through xfinity.  The menu fills the screen fine. It is only while watching channels.


Does your TV have any screen settings?

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I am just a customer, volunteering my time to help other customers here in the Forums.
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Official Employee

Re: picture does not fit screen

Have you tried with coax instead of HDMI, since your watching in SD anyway. You’ll need to play with your tv settings, the best you can or upgrade to HD
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Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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Regular Visitor

Re: picture does not fit screen

I am not sure what you mean, try coax instead of HDM1. The picture doesn't fit my TV  on HDM1. I don't have anything that says coax, though there is a coax cable connected.

Regular Visitor

Picture doesn't fit screen

The image size does not match the screen. The tv attached to the box is hd and connected with hdmi cable. I have adjusted the setting on the x1 box to proper aspect ratio. The zoom is turned off. When on it streaches the sides and distorts the image. I can adjust the screen mode on the tv to zoom and it  cuts off the ouside edges. My tv is new ultra hdtv .I am using HDM1.

Silver Problem Solver

Re: Picture doesn't fit screen


@SuzyQ123 wrote:

The image size does not match the screen. The tv attached to the box is hd and connected with hdmi cable. I have adjusted the setting on the x1 box to proper aspect ratio. The zoom is turned off. When on it streaches the sides and distorts the image. I can adjust the screen mode on the tv to zoom and it  cuts off the ouside edges. My tv is new ultra hdtv .I am using HDM1.


Can you post the make and model of your TV?   Do you subscribe to HD channels?  Is it all channels that have this issue?

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I am just a customer, volunteering my time to help other customers here in the Forums.
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