picture does not fit screen

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@bhzauto wrote:

The image size does not match the screen. The tv attached to the box is hd and connected with hdmi cable. I have adjusted the setting on the x1 box to proper aspect ratio. The zoom is turned off. When on it streaches the sides and distorts the image. I can adjust the screen mode on the tv to zoom and it filles the screen but cuts off the ouside edges. My second tv is new ultra hdtv connected with roku over wifi using streaming live app. same problem.  Using antenna everything works fine using othe apps on roku like netflix and direct tv now. Everything works fine. It only happens with xfinity

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Are you watching are you watching a SD channel or HD channel?

They are sd channels I don't have hd through xfinity.  The menu fills the screen fine. It is only while watching channels.

I am not sure what you mean, try coax instead of HDM1. The picture doesn't fit my TV  on HDM1. I don't have anything that says coax, though there is a coax cable connected.

The image size does not match the screen. The tv attached to the box is hd and connected with hdmi cable. I have adjusted the setting on the x1 box to proper aspect ratio. The zoom is turned off. When on it streaches the sides and distorts the image. I can adjust the screen mode on the tv to zoom and it  cuts off the ouside edges. My tv is new ultra hdtv .I am using HDM1.

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@Reinangel wrote:
I started having this issue 3 weeks ago as well. Multiple contacts with support and mo resolution. It just started one day randomly out of nowhere. The non-HD channels are all postage stamp format and even the hd hbo channel is in letterbox format. Still not fullscreen. We have been longtime great customers on auto pay. AMD we have been having nothing but problems since June. And it's not just my house in my area.

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does your set top box have an HDMI (not coax) cable connected to the TV? is the TV input set to the same HDMI input name that the HDMI cable is plugged into on the TV?