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netflix stutter

Contributor

Re: Netflix App Stuttering


@ComcastAmira wrote:

Hello all, we are still working to get the updates filtered out. In the meantime, we ask that you please allow us time to get them out to everyone who is still experiencing the stutter. We absolutely appreciate your patience and will reach out with any updates provided. Thank you!


ComcastAmira--Would you please advise us of the firmware/update number of the Netflix stutter fix?  Thanks.

Official Employee

Re: Netflix App Stuttering

mfrank1, I don't have that info, but I'd be happy to reach out to tech ops on your behalf to see where we are with this issue. Please send me a private message with your full name for help. 

 

Ken


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New Poster

Re: Netflix App Stuttering

The fix for Netflix stuttering got downloaded to my device and it now is working fine.  The Release Version is 98.1.5 with an STB Timestamp of 27 Apr 2019 03:07:03 AM UTC.

Most Valued Poster

Re: Netflix App Stuttering


@Steven1224 wrote:

The fix for Netflix stuttering got downloaded to my device and it now is working fine.  The Release Version is 98.1.5 with an STB Timestamp of 27 Apr 2019 03:07:03 AM UTC.




@ComcastAmira Not pleased......I have a STB April 27 timestamp but Release Version is 98.1.2.  Come on Comcast..... for heaven's sake roll the fix out to the rest of us. I am in Northern Virginia. Why is it taking so long? 
Contributor

Re: Netflix App Stuttering


@Steven1224 wrote:

The fix for Netflix stuttering got downloaded to my device and it now is working fine.  The Release Version is 98.1.5 with an STB Timestamp of 27 Apr 2019 03:07:03 AM UTC.


Very interesting, Steven.  Thanks for posting this.  My Netflix is still stuttering.  I checked, and my Release Version is 98.1.2 with an STB Timestamp of April 23.  XRE Protocol Version 2.8.0 and Receiver Native Version of 3.6.0.

 

Perhaps others can post their info, noting whether their Netflix is still stuttering or not.  If Comcast staff is monitoring, maybe they can advise about the delay in rolling out this fix to all customers.

Official Employee

Re: Netflix App Stuttering

mfrank1, did you see my message in PM earlier? I wanted to see if you got that call back from tech ops. 

 

Ken


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Contributor

Re: Netflix App Stuttering

 


@ComcastKenF wrote:

mfrank1, did you see my message in PM earlier? I wanted to see if you got that call back from tech ops. 

 

Ken


Just replied back channel, Ken.  But the short answer is no, I'm afraid.

Official Employee

Re: Netflix App Stuttering

OK, I'll follow up with you and the team. 


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Contributor

Re: Netflix App Stuttering

Netflix stutter is fixed in Lansing Mi
Contributor

Re: Netflix App Stuttering

If you get a chance, would you please post the update release number and STB Timestamp from the Settings screen?

Contributor

Re: Netflix App Stuttering

Release Version: 98.1.2
STB Timestamp: Sat 27 Apr 2019 03.06.26 AM UTC

Is that what you wanted mfrank1?
Contributor

Re: Netflix App Stuttering


@Pfrwatlans wrote:
Release Version: 98.1.2
STB Timestamp: Sat 27 Apr 2019 03.06.26 AM UTC

Is that what you wanted mfrank1?

Yes, thank you Pfrwatlans.  But does your Netflix still stutter?  I have Version 98.1.2 and still have the stutter.  Someone else posted 98.1.5 and indicated that version corrects the stuttering problem.

Contributor

Re: Netflix App Stuttering






Sorry, Pfrwatlans.  I see you said your stuttering problem was fixed.  But now I'm thoroughly confused. We have the same Release version and I still have the stuttering problem.  But our Timestamps are different.  Yours is April 27 (same as the previous poster who has 98.1.5).  Mine is April 23.  Can someone from Comcast please verify the release version that fixes the problem?
Contributor

Re: Netflix App Stuttering

No, mine is fixed- the release time stamp is Apr 23 but the stb time stamp is Apr 27
Contributor

Re: Netflix App Stuttering

I could post a pic if you need it
Contributor

Re: Netflix App Stuttering


@Pfrwatlans wrote:
I could post a pic if you need it

Thanks, Pfrwatlans, but not necessary.   Though not at all surprising, it is disappointing that Comcast staff haven't posted the version number and timestamp of the Netflix stutter fix.

New Poster

Re: Netflix App Stuttering

I am having this problem also. Reset Netflix, no help. Please help. Thank you.
Expert

Re: Netflix App Stuttering


@Mikelanford wrote:
I am having this problem also. Reset Netflix, no help. Please help. Thank you.

does this happen on all of your set top boxes? using the voice remote command 'about' what is the rest of the line to right of 'STB Version.."?



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Official Employee

Re: Netflix App Stuttering

@Mikelanford wrote:
I am having this problem also. Reset Netflix, no help. Please help. Thank you.

does this happen on all of your set top boxes? using the voice remote command 'about' what is the rest of the line to right of 'STB Version.."?

Mikelanford, I also reccomend you check the coaxial cable behind your cable box. Did you move furniture lately? Often times if you have the coax running along the wall and the cable is moved, a stable can pierce the cabling and then, viola, signal leakage. Let us know!


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New Poster

Re: Netflix App Stuttering

PX001AN_3.2p12s3_PROD_sey
New Poster

Re: Netflix App Stuttering

I haven’t tried on other set we never watch up there.
Expert

Re: Netflix App Stuttering


@Mikelanford wrote:
PX001AN_3.2p12s3_PROD_sey

that is the very oldest x1 DVR and has many issues. swap for a new version (no clock). if you have a couple of non-DVR set top boxes is one an XG2? (has its own tuners and frees up channels in use on your DVR). same price.



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Re: Netflix App Stuttering

My one other box is an XiD-C. I will swap out. Can I jus take the one I have to the xfinity center here or must a technician install it? Thank you very much.
Expert

Re: Netflix App Stuttering


@Mikelanford wrote:
My one other box is an XiD-C. I will swap out. Can I jus take the one I have to the xfinity center here or must a technician install it? Thank you very much.

just need the box and power brick. you might ask for another xr15 remote while there (free).



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Re: Netflix App Stuttering

Thank you!