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mfrank1, I don't have that info, but I'd be happy to reach out to tech ops on your behalf to see where we are with this issue. Please send me a private message with your full name for help.
Ken
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mfrank1, did you see my message in PM earlier? I wanted to see if you got that call back from tech ops.
Ken
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OK, I'll follow up with you and the team.
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@Mikelanford wrote:
I am having this problem also. Reset Netflix, no help. Please help. Thank you.
does this happen on all of your set top boxes? using the voice remote command 'about' what is the rest of the line to right of 'STB Version.."?
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@Mikelanford wrote:
I am having this problem also. Reset Netflix, no help. Please help. Thank you.does this happen on all of your set top boxes? using the voice remote command 'about' what is the rest of the line to right of 'STB Version.."?
Mikelanford, I also reccomend you check the coaxial cable behind your cable box. Did you move furniture lately? Often times if you have the coax running along the wall and the cable is moved, a stable can pierce the cabling and then, viola, signal leakage. Let us know!
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@Mikelanford wrote:
PX001AN_3.2p12s3_PROD_sey
that is the very oldest x1 DVR and has many issues. swap for a new version (no clock). if you have a couple of non-DVR set top boxes is one an XG2? (has its own tuners and frees up channels in use on your DVR). same price.
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@Mikelanford wrote:
My one other box is an XiD-C. I will swap out. Can I jus take the one I have to the xfinity center here or must a technician install it? Thank you very much.
just need the box and power brick. you might ask for another xr15 remote while there (free).
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@tomanddayna wrote:
Same issue
If known issues in specific hardware or software, Comcast should just ship me new boxes for my X1 and 4K service. Saying this because I’ve spent over 2 hrs trying to fix, researching, and find it’s a known issue!
so far there is no 2nd version of any 4k box.
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tomanddayna, if you'd like to get some replacement boxes, I can help with that! Please send me a private message with your full name for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.
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Hi, emmabgriffin. This issue should be fixed in all areas now, but in the past we were recommending a box swap to the X1 4K DVR. That was the temporary work around, but should no longer be needed. I would like to gain a few additional details about what you're experiencing and then I can confirm which recommended course of action would be best. I have responded to your private message regarding this concern and you are welcome to get back to me there at your convenience. Thank you!
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@ROBBRANDES605 wrote:
Just added 2 more 4k wireless boxes to my system (now have 4) and now Netflix is stuttering only on my main 4k DVR box (Native version: 4.6.0) - even if it’s the only one in use!
how many wireless xi5/6 set top boxes are installed and working in the home? do you have at least one xg2 hub that can supply tuners and internet access (like netflix) to the xi5/6 boxes freeing up tuners and the modem in the xg1v4 DVR?
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@ROBBRANDES605 wrote:
One of our older, non-4k coax-connected TV boxes is a XG2v2 (in the Account App it says it’s a PX022AN) - but I can’t imagine that’s the hub your talking about since it’s only HD quality. So I now have 4 active xi6 boxes (all working fine), the main 4k DVR (XG1v4) plus 4 older non-4k coax-connected boxes (the PX022ANM; 1 SR150BNM; and 2 PX032ANI). The messages from the TVs keep telling me to upgrade my boxes - which is why I now have 4 of the xi6s and another one in the mail to replace the SR150BNM. Any suggestions on next steps are much appreciated!
P.S. Also have the 3rd Gen xFi Gateway (TG4482A) and two 2nd Gen WiFi Pods...
the SR150 should be swapped for an xg2 imo. the tuners/modem in the xg2 supply internet and channel tuners. your mix should leave all 6 tuners in the DVR available to the DVR.
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