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my box is stuck on one channel and remote only works tv not cable box

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New Poster

my box is stuck on one channel and remote only works tv not cable box

my box is stuck on one channel and remote only works tv not cable box

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Problem Solver

Re: my box is stuck on one channel and remote only works tv not cable box


@desi60 wrote:

my box is stuck on one channel and remote only works tv not cable box


Did it ever work?  What make/model TV do you have?  Do you have an Xfinity remote (which model) or just the remote for your TV?

Joe V
(not a Comcast employee, just another paying customer)
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Official Employee

Re: my box is stuck on one channel and remote only works tv not cable box

Try rebooting your box and see if that solves it. Or you can try repairing at https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere

I am an Official Comcast Employee.
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Diamond Problem Solver

Re: my box is stuck on one channel and remote only works tv not cable box

Have you checked for outages? When that happens usually it’s an outage or loss of signal. Have you reset it?

I am a Retired Official Comcast Employee
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