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moved cable connection from living room to bedroom and have no connection

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New Poster

moved cable connection from living room to bedroom and have no connection

its hardwired and connected to the wall in my room but i get the error RDK-03036. PLEASE HELP.

Problem Solver

Re: moved cable connection from living room to bedroom and have no connection


@njoromo wrote:

its hardwired and connected to the wall in my room but i get the error RDK-03036. PLEASE HELP.


Are you sure the cable outlet (coaxial?) in the bedroom is active?  You might need to see where the internal house cable connections are fed from and see if there are splitters there or not.  At the point the service cable enters the house (basement?), it might be connected to cable(s) that feed your room outlets.

Joe V
(not a Comcast employee, just another paying customer)
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Expert

Re: moved cable connection from living room to bedroom and have no connection

I believe that means the hub can't be seen (via MoCA)



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Problem Solver

Re: moved cable connection from living room to bedroom and have no connection


@njoromo wrote:

its hardwired and connected to the wall in my room but i get the error RDK-03036. PLEASE HELP.


Did you move your set-top TV Box?  See:

https://www.xfinity.com/support/articles/x1-errorcode-rdk-03036-unable-to-find-your-player

Joe V
(not a Comcast employee, just another paying customer)