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i have 2 4K DVR s box s they lag up

dan9055
Contributor

i have 2 4K DVR s box s they lag up

i have 2 4k dvr s boxs and when press the xfinity button on the remote  the menu comes up it lags same way with when i go n to on  demand it lags up and it happens on both of my box s and it jitters on boths box i am really thinking of  back to verizon fios with there box never had a lag or jitter when going in to gulde and ondemand and there run more faster i just cam back from fios last month and thnking of going back do to the laging on x1 boxs this been happening since april 29th the day i put the service in my self  when the tec dropped off everything  

CCAndrew
Diamond Problem Solver

Re: i have 2 4K DVR s box s they lag up

Have you thought maybe you didn’t install it properly? Using multiple sentences, can you describe what you did, the wiring setup etc?

I am a Retired Official Comcast Employee
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dan9055
Contributor

Re: i have 2 4K DVR s box s they lag up

with covid 19 all new orders  are being done where tec are doing the out side work and they give stuff to  the person to hook up they self  i have 2 tv s and with a 3 way splitter for the 2 tv and modem have tv in living room and bedroom internet working fine and phone working good as well like to know why the X1  UI lag and jitters when going in to ondemand and other places i was also thning there could be a issue with the moca that could be couseing the issue the little laging maybe too