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help!

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New Poster

help!

The cable box we are being charged for was never hooked up by an agent. The cable was never buried from the street to our backyard. I have tried calling numerous time on customer service. I have been charged for months for the extra box that does not work. I was told a technician would be at the house, yet one never came.

I have called numerous times and messaged several times...no answer...

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Expert

Re: help!

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: help!

Hello rrasch9668, I'd be happy to look into your cable box charges and I can get someone scheduled to come out and bury the cable line for you. To get the ball rolling on this could you please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message"?


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: help!

Hi rrasch9668, I don't see a response from you here so I will close this thread as completed. Feel free to create a new post if you need anything else, have a good day. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!