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help installing 2nd xfinity box

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help installing 2nd xfinity box

Hi i live in a condo, which as far as i know only has comcast as a supplier. I have had an x1 box in my living room for some time without a problem. I just bought a 2nd box to put into my bedroom, there is a cable wall outlet there, so i hooked it all up to my new box but i dont seem to get any signal at all. Does this need to be activated ? is it likely a completely different "line" ? Is this something that can be activated remotely or does a technician need to come look at it ?

 

 

thank you for any help.

Diamond Problem Solver

Re: help installing 2nd xfinity box

Do you have access to where the cables are ran to, it may not be hooked up? If not, nothing can be done remotely. Test that cable line by temporarily moving your working box there and see if it works.

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Expert

Re: help installing 2nd xfinity box

adding... by 'bought' do you mean you got it from the xfinity store and pay a monthly service free for the set top box?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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