factory reset

[sgrant77]

I'm planning to disconnect and return my X1 box and want to do a factory reset to remove any account information and passwords that might have been saved on the device.  Can you provide instructions to reset the box to it's factory settings.  ?   

Thanks ,

[Rustyben]

---

@sgrant77 wrote:

I'm planning to disconnect and return my X1 box and want to do a factory reset to remove any account information and passwords that might have been saved on the device.  Can you provide instructions to reset the box to it's factory settings.  ?   

Thanks ,

---

when you return the set top box they scan your bar code. at that point the TV will never show to anyone anything until activated on another account and then it is cleared automatically.

[CCAndrew]

when you return the set top box they scan your bar code. at that point the TV will never show to anyone anything until activated on another account and then it is cleared automatically.
_________

Not entirely true, it doesn’t get cleared out until it goes through a QA process. If that box happened to not go through the QA process upon return, and was shrink wrapped and sent back out, it could happen. It’s rare but it’s happened

@sgrant77 do you have a dvr or XG2?

[sgrant77]

I have the XG2 v2-S

[CCAndrew]

@sgrant77
Check your private messages