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extreme pixelation in the evening

New Poster

extreme pixelation in the evening

WHY do I lose reception every day from about 4-5 pm until 9-10 pm?
My display is extremely pixelated, the sound is garbled. This is true of all channels, although I can watch shows that are available from a specific service with no problem.  Any shows dvr'd during this period have the same pixelation.
I have checked every single indoor cable connection.  Sometimes resetting the x1 box will work for  a while, I have unplugged the tv, the x cable box, and I've done refresh as well as reset.
Sometimes the Comcst lab shows tht i have "good" reception, sometimes "low". There si actually no correlation.

Expert

Re: extreme pixelation in the evening


@smallsatori54 wrote:

WHY do I lose reception every day from about 4-5 pm until 9-10 pm?
My display is extremely pixelated, the sound is garbled. This is true of all channels, although I can watch shows that are available from a specific service with no problem.  Any shows dvr'd during this period have the same pixelation.
I have checked every single indoor cable connection.  Sometimes resetting the x1 box will work for  a while, I have unplugged the tv, the x cable box, and I've done refresh as well as reset.
Sometimes the Comcst lab shows tht i have "good" reception, sometimes "low". There si actually no correlation.


you need a service call scheduled during that time. 



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New Poster

Re: extreme pixelation in the evening

It is worst after dark. Pretty sure they don't do service calls after 5 pm.

Diamond Problem Solver

Re: extreme pixelation in the evening

Weather plays a part as it gets colder at night, schedule an appointment for the last available slot in your market.

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New Poster

Re: extreme pixelation in the evening

for what it's worth it's better now as the temps are decreasing.  It was worse  (ie starting at about 3 pm and occaisionally during the noon news broadcast) when our afternoon/evening temps were in the 80's-90's.
Is there some common rpoblem in transmitters that is temperature related?
It ony very rarely rains here in NM, so it doesn't seem to be storm or humidity related.

Diamond Problem Solver

Re: extreme pixelation in the evening

Is it all channels, some channels, one channel?

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New Poster

Re: extreme pixelation in the evening

All channels

Diamond Problem Solver

Re: extreme pixelation in the evening

Check all your connections, remove any unnecessary splitters and possibly get a tech out to troubleshoot further

I am a Retired Official Comcast Employee
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