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@smallsatori54 wrote:
WHY do I lose reception every day from about 4-5 pm until 9-10 pm?
My display is extremely pixelated, the sound is garbled. This is true of all channels, although I can watch shows that are available from a specific service with no problem. Any shows dvr'd during this period have the same pixelation.
I have checked every single indoor cable connection. Sometimes resetting the x1 box will work for a while, I have unplugged the tv, the x cable box, and I've done refresh as well as reset.
Sometimes the Comcst lab shows tht i have "good" reception, sometimes "low". There si actually no correlation.
you need a service call scheduled during that time.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Weather plays a part as it gets colder at night, schedule an appointment for the last available slot in your market.
I am a Retired Official Comcast Employee
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Is it all channels, some channels, one channel?
I am a Retired Official Comcast Employee
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Check all your connections, remove any unnecessary splitters and possibly get a tech out to troubleshoot further
I am a Retired Official Comcast Employee
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