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dvr playback

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dvr playback

My dvr recordings are choppy. I have refreshed, even replaced my box. I pay too much to not be able to view my programs

Official Employee

Re: dvr playback

Hi @ybouldin1

Sorry for the experience you're having with your recordings. We appreciate you for using the Xfinity Forums to get assistance. Because you have already tried replacing the box, let's check to see if there are any signal issues or issues at the node that could be contributing to this. I can also review your account to see if we have any cheaper packages or promotions for your services. 

Please send me a private message with your full name as it appears on your billing statement and your service address. To send a message, click on my name "ComcastChe," then click "send a message. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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