Community Forum

converter boxes

Regular Visitor

converter boxes

Our new converter boxes don't work with our older TVs. The old boxes worked fine.

Regular Contributor

Re: converter boxes

You probably need one of these that have component or composite output:

https://www.xfinity.com/support/articles/x1-hub-vs-companion-box

 

Diamond Problem Solver

Re: converter boxes

What’s happening that they aren’t working?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Regular Visitor

Re: converter boxes

no picture-can't change channels. 

Diamond Problem Solver

Re: converter boxes

Are you on the proper input? How is it hooked up to the tv?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Expert

Re: converter boxes


@Andycat wrote:

Our new converter boxes don't work with our older TVs. The old boxes worked fine.


would you be more specific? what is the model number that you have? how are you trying to attach it to the TV (HDMI? Coax?)



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!