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comcast dvr need upgrade again

phil-
Frequent Visitor

comcast dvr need upgrade again

HI

 

During the summer my dvr said to get some app to work i need to swap out old one.

Now i have cbs all access.

On the new box say it need to be swap out again but unlike last time that the only app not working.

so maybe your app need a update instead.

can you help me on this .?

 

ps

we have two dvr from comcast and one works fine with cbs all access

 

phil-
Frequent Visitor

Re: comcast dvr need upgrade again

ok fine

I order a new dvr again .

Just hope this is not every 6 month thing i need to do.

ComcastMacey
Official Employee

Re: comcast dvr need upgrade again

Good morning and thank you for reaching out through our Forums page with your DVR concerns! I'm sorry to see that you're experiencing some issues with your equipment and available apps on the X1 platform and DVR. I'd be glad to help take a look into this concern with you today, and if needed, help with swapping out your DVR.

 

Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastXXXXX” and click “Send a message”.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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phil-
Frequent Visitor

Re: comcast dvr need upgrade again

ok thanks what do you need first.

 

ComcastMartinR
Official Employee

Re: comcast dvr need upgrade again

You are more than welcome! To get started, please send us a Private Message with your first and last name. 

 

To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. Thank you! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
phil-
Frequent Visitor

Re: comcast dvr need upgrade again

I  sent you the info