comcast dvr need upgrade again

[phil-]

HI

During the summer my dvr said to get some app to work i need to swap out old one.

Now i have cbs all access.

On the new box say it need to be swap out again but unlike last time that the only app not working.

so maybe your app need a update instead.

can you help me on this .?

ps

we have two dvr from comcast and one works fine with cbs all access

[phil-]

ok fine

I order a new dvr again .

Just hope this is not every 6 month thing i need to do.

[ComcastMacey]

Good morning and thank you for reaching out through our Forums page with your DVR concerns! I'm sorry to see that you're experiencing some issues with your equipment and available apps on the X1 platform and DVR. I'd be glad to help take a look into this concern with you today, and if needed, help with swapping out your DVR.

Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastXXXXX” and click “Send a message”.

[phil-]

ok thanks what do you need first.

[ComcastMartinR]

You are more than welcome! To get started, please send us a Private Message with your first and last name. 

To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. Thank you! 

[phil-]

I  sent you the info