code xre03045 cannot get live tv channels, just on demand

[mdyJ]

message "to watch live tv you must turn off unused DVR desktop box by pressing its power button"

regular live tv stations dont work, just on demand channels

[CCAndrew]

Is your main box on?

[mdyJ]

main box is on

[CCAndrew]

Try unplugging both, plug in the main box and let it go to live tv, then plug in this one

[mdyJ]

just got off the phone with tech support. We have 5 tvs and boxes in our house and it seems the new upgrade boxes (the main one) will only support 3 additional small boxes.  So, my options are:  1. turn off (unplug) one of the boxes in a room that I am currently not using so only 3 are on at a time.  2.  Upgrade to another main box that supports 6 or more tvs.  3.  Trade one of the smaller boxes in at the Xfinity store for the bigger box which will then support up to 3 more tvs.  There shouldn't be an additonal fee for the bigger box.  

[CCAndrew]

Yeah you kind of left out that part in your original post. Trade in a box for an XG2, same price at your local service center. It would only be an additional cost if you added a DVR.