Community Forum

ch653 on X1

New Poster

ch653 on X1

Intermittently since 7/24/19 having problems w/no video or audio on X1 for channel 653, Error Code 03063

Reported twice to Comcast on 7/24 and 7/26 

Both times a ticket was opened and a. stronger signal was sent to X1 boxes and ch 653 came back

3rd time Comcast said would send a tech

Cancelled the tech because ch 653 came back and has been okay for 3 weeks until today 8/22/19 @5:30p mst, no ch 653, then came back @10:40p without me calling Comcast

Never had this problem until getting X1 boxes/remotes earlier this year

What is going on?

Comcast please help!!!

 

Silver Problem Solver

Re: ch653 on X1


@cs3773 wrote:

Intermittently since 7/24/19 having problems w/no video or audio on X1 for channel 653, Error Code 03063

Reported twice to Comcast on 7/24 and 7/26 

Both times a ticket was opened and a. stronger signal was sent to X1 boxes and ch 653 came back

3rd time Comcast said would send a tech

Cancelled the tech because ch 653 came back and has been okay for 3 weeks until today 8/22/19 @5:30p mst, no ch 653, then came back @10:40p without me calling Comcast

Never had this problem until getting X1 boxes/remotes earlier this year

What is going on?

Comcast please help!!!

 


3063 - did you try this?

https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box?

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Diamond Problem Solver

Re: ch653 on X1

That’s a tuning error message. Check all of your connections and remove any unnecessary splitters. The signal levels of the frequency that the channel is coming in on may be fluctuating back and forth between being good and bad. Have a tech out and don’t cancel the appointment.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
New Poster

Re: ch653 on X1

I have an appt. w/tech and I will share your info

 

Why is it intermittent?

 

Thank you

 

New Poster

Re: ch653 on X1

Yes, and Comcast advised me they did same thing when I called and tickets were opened.  Issue resolves for awhile and then it happens again.

Don’t understand why it is intermittent.

Have an Appt. w/tech and hopefully it will be resolved

Thank you

Diamond Problem Solver

Re: ch653 on X1

It’s intermittent because probably the signal is right in the gray area between good and bad and just fluctuating enough to make a difference

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Official Employee Digital Care

Re: ch653 on X1


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!