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That’s a tuning error message. Check all of your connections and remove any unnecessary splitters. The signal levels of the frequency that the channel is coming in on may be fluctuating back and forth between being good and bad. Have a tech out and don’t cancel the appointment.
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It’s intermittent because probably the signal is right in the gray area between good and bad and just fluctuating enough to make a difference
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cs3773, thanks for posting about the channel issues you've been experiencing. Appreciate your patience as we work to get this resolved. When is the tech visit? -Ken
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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