New Poster
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3 Messages
ch653 on X1
Intermittently since 7/24/19 having problems w/no video or audio on X1 for channel 653, Error Code 03063
Reported twice to Comcast on 7/24 and 7/26
Both times a ticket was opened and a. stronger signal was sent to X1 boxes and ch 653 came back
3rd time Comcast said would send a tech
Cancelled the tech because ch 653 came back and has been okay for 3 weeks until today 8/22/19 @5:30p mst, no ch 653, then came back @10:40p without me calling Comcast
Never had this problem until getting X1 boxes/remotes earlier this year
What is going on?
Comcast please help!!!
CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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cs3773
New Poster
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3 Messages
6 years ago
I have an appt. w/tech and I will share your info
Why is it intermittent?
Thank you
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cs3773
New Poster
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3 Messages
6 years ago
Yes, and Comcast advised me they did same thing when I called and tickets were opened. Issue resolves for awhile and then it happens again.
Don’t understand why it is intermittent.
Have an Appt. w/tech and hopefully it will be resolved
Thank you
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CCAndrew
Gold Problem Solver
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25.9K Messages
6 years ago
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Xfinity_Support
Official Employee
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1K Messages
6 years ago
cs3773, thanks for posting about the channel issues you've been experiencing. Appreciate your patience as we work to get this resolved. When is the tech visit? -Ken
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