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brand new satellite box won't boot

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New Poster

brand new satellite box won't boot

just got this new x1 box after being prompted to replace the old one on screen. made all connections, but it won't get past the "connecting to your entaertainment experience," then comes up with error message RD 03036

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Diamond Problem Solver

Re: brand new satellite box won't boot

What was the previous box? Do you have an amplifier in play with your cable set up

I am a Retired Official Comcast Employee
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