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blue screen

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Frequent Visitor

blue screen

blue screen over and over

what's up with this comcast junk equipment?

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Problem Solver

Re: blue screen


@uselesscable wrote:

blue screen over and over

what's up with this comcast junk equipment?


What equipment are you referring to?  Describe your scenario.

Joe V
(not a Comcast employee, just another paying customer)
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Diamond Problem Solver

Re: blue screen

Does your blue screen have writing or just blank?

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Frequent Visitor

Re: blue screen

First thing is does is go to a gray snow screen for 1 second, then back to the picture for another second, then there is a message, then off to solid blue. Have to turn the TV off and wait and turn it back on.

Of course since the past few days of going off many times, it has not today, so I cant try and remember what that message is.  Next time it does, I will try and write as much down as I can.

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Frequent Visitor

Re: blue screen

as promised, every issue with the box I will post.

You Tube was on the TV,  froze up saying loading, after a minute and unable to use the remote, it went off to a message, unable to use this app.

so back to regular TV for a while.

That happens several times a week too.

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Problem Solver

Re: blue screen


@uselesscable wrote:

as promised, every issue with the box I will post.

You Tube was on the TV,  froze up saying loading, after a minute and unable to use the remote, it went off to a message, unable to use this app.

so back to regular TV for a while.

That happens several times a week too.


Always with the YouTube app only or other apps, as well?

Joe V
(not a Comcast employee, just another paying customer)
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Frequent Visitor

Re: blue screen

Can't use this APP on You Tube only

 

Blue screen on You Tube more but any regular TV show will do it.

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Frequent Visitor

Re: blue screen

has done it 5 times today and twice last evening. once went to the snow and stayed there. it does say "No program information is available"  Then goes blue. Have to shut the TV off wait a few minutes then turn it back on.

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Frequent Visitor

Re: blue screen

3 times yesterday and  just did it again, just have the weather channel on, not you tube and it still goes blue, says no programming in avainable. For the price I am paying, there better be a signal.

Can't get comcast to return any calls.

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Expert

Re: blue screen


@uselesscable wrote:

3 times yesterday and  just did it again, just have the weather channel on, not you tube and it still goes blue, says no programming in avainable. For the price I am paying, there better be a signal.

Can't get comcast to return any calls.


do you have more than one set top box? if so, do they both have the problem at the same time? while you have the problem does a smart device work normally with the Xfinity Stream TV app?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Frequent Visitor

Re: blue screen

Hello,

 

    Only have one device and one TV hooked up. Don't have a smart phone or smart device, so just use the remote that came with the box.

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Frequent Visitor

Re: blue screen

8 more times so far today

 

Time to throw this junk out. 

 

Any real Comcast Agent reading this better contact me ASAP

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Problem Solver

Re: blue screen


@uselesscable wrote:

8 more times so far today

 

Time to throw this junk out. 

 

Any real Comcast Agent reading this better contact me ASAP


Maybe time to try swapping out TV Box and/or cable modem if not already done.  800-COMCAST or 800-XFINITY or go to a local Xfinity store.  Generally, no charge to swap out.

Joe V
(not a Comcast employee, just another paying customer)
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Frequent Visitor

Re: blue screen

Thanks, this box has been changed twice, back in December.

The store is still closed.

The 800 number is useless for talking to a real person. All you get is 10 minutes of the computer talking then finally telling you to go online and talk to someone, that  didn't help the other times.

Thanks for the help, will just try one more time to get someone live.

Stay safe.

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Expert

Re: blue screen


@uselesscable wrote:

8 more times so far today

 

Time to throw this junk out. 

 

Any real Comcast Agent reading this better contact me ASAP


is there an error message and error message number on the blue screen? 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!