blue screen 'preparing your box for new software PACE ABL v1.17'.

Mary86 · ‎03-20-2020

After a power outage, when the power was retored, I get a blue screen saying 'preparing your box for new software Pace Abl v1.17' It just stays there and nothing happens. Tried resetting cable box, and modem/router from Xfinity. Nothing happens. Is the box fried? Any suggestions?

CCAndrew · ‎03-20-2020

There’s no coming back from that message, it needs swapped out

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!

blue screen 'preparing your box for new software PACE ABL v1.17'.

Re: blue screen 'preparing your box for new software PACE ABL v1.17'.