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blue screen 'preparing your box for new software PACE ABL v1.17'.

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New Poster

blue screen 'preparing your box for new software PACE ABL v1.17'.

After a power outage, when the power was retored, I get a blue screen saying 'preparing your box for new software Pace Abl v1.17'  It just stays there and nothing happens.  Tried resetting cable box, and modem/router from Xfinity.  Nothing happens.  Is the box fried?  Any suggestions?

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Diamond Problem Solver

Re: blue screen 'preparing your box for new software PACE ABL v1.17'.

There’s no coming back from that message, it needs swapped out

I am a Retired Official Comcast Employee
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