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amazon prime app

pools4life
New Poster
‎01-11-2020 11:08 PM

amazon prime app

the amazon prime app stopped working on all of my tvs. Any ideas why? i have deactivated the tvs and then reactivated them and they still wont work.

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Rustyben
Expert
‎01-11-2020 11:13 PM

Re: amazon prime app

@pools4life wrote:

the amazon prime app stopped working on all of my tvs. Any ideas why? i have deactivated the tvs and then reactivated them and they still wont work.

do you pay for your subscription at xfinity on your account or separately to amazon? does a desk/laptop or roku or smart device (phone/tablet) work?



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jav6joev
Bronze Problem Solver
‎01-12-2020 06:08 AM

Re: amazon prime app

@pools4life wrote:

the amazon prime app stopped working on all of my tvs. Any ideas why? i have deactivated the tvs and then reactivated them and they still wont work.

I just tested accessing the Prime Video app on my LG TV thru my TV Box and had no issues.  What is happening when you select it?  Have you reset/restarted your TV Box(es) and/or cable modem?

Joe V
(not a Comcast employee, just another paying customer)
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tbill1
Regular Contributor
‎01-12-2020 07:40 AM

Re: amazon prime app

Here in the Chicago area my Amazon Prime app also stopped working for at least 2 hours last night.   I used my apple TV and it worked fine.  Before I went to bed, I tried the app on Comcast and it was working again.

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