New Poster
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1 Message
amazon prime app
the amazon prime app stopped working on all of my tvs. Any ideas why? i have deactivated the tvs and then reactivated them and they still wont work.
New Poster
•
1 Message
the amazon prime app stopped working on all of my tvs. Any ideas why? i have deactivated the tvs and then reactivated them and they still wont work.
Rustyben
Expert
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24.6K Messages
6 years ago
do you pay for your subscription at xfinity on your account or separately to amazon? does a desk/laptop or roku or smart device (phone/tablet) work?
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jav6joev
Gold Problem Solver
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2.2K Messages
6 years ago
I just tested accessing the Prime Video app on my LG TV thru my TV Box and had no issues. What is happening when you select it? Have you reset/restarted your TV Box(es) and/or cable modem?
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tbill1
Contributor
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674 Messages
6 years ago
Here in the Chicago area my Amazon Prime app also stopped working for at least 2 hours last night. I used my apple TV and it worked fine. Before I went to bed, I tried the app on Comcast and it was working again.
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