pools4life's profile

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Saturday, January 11th, 2020 8:00 PM

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amazon prime app

the amazon prime app stopped working on all of my tvs. Any ideas why? i have deactivated the tvs and then reactivated them and they still wont work.

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Expert

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24.6K Messages

6 years ago


@pools4life wrote:

the amazon prime app stopped working on all of my tvs. Any ideas why? i have deactivated the tvs and then reactivated them and they still wont work.


do you pay for your subscription at xfinity on your account or separately to amazon? does a desk/laptop or roku or smart device (phone/tablet) work?

Gold Problem Solver

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2.2K Messages

6 years ago


@pools4life wrote:

the amazon prime app stopped working on all of my tvs. Any ideas why? i have deactivated the tvs and then reactivated them and they still wont work.


I just tested accessing the Prime Video app on my LG TV thru my TV Box and had no issues.  What is happening when you select it?  Have you reset/restarted your TV Box(es) and/or cable modem?

Contributor

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674 Messages

6 years ago

Here in the Chicago area my Amazon Prime app also stopped working for at least 2 hours last night.   I used my apple TV and it worked fine.  Before I went to bed, I tried the app on Comcast and it was working again.

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