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Are you on a live coax cable? Any error message. Your post lacked any possible helpful details
I am a Retired Official Comcast Employee
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Did you even get a welcome screen? Maybe since you were having signal issues, there’s something wrong with the cable not the box? Try activating at a different location
I am a Retired Official Comcast Employee
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@723almanor wrote:
The signal issue was with the old box which we turned in and got a new one. We are using the cable that came with the new box. There is only one location for our cable. And NO, we never did get the welcome screen after turning on the box.
check the back of the new set top box. what is the coax terminal named that the coax connector is connected? what is the name of the HDMI jack that the TV is connected (on back of set top box)?
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Are you getting power to the box? On the right tv input?
I am a Retired Official Comcast Employee
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