Did you even get a welcome screen? Maybe since you were having signal issues, there’s something wrong with the cable not the box? Try activating at a different location
The signal issue was with the old box which we turned in and got a new one. We are using the cable that came with the new box. There is only one location for our cable. And NO, we never did get the welcome screen after turning on the box.
yes, I'm on a live cable - we had a box but the picture got distorted so Xfinity gave us a new one. We plugged it in but it didn't do anything. So we called Xfinity and got a "robot" who never answered our question and there was no way to talk to a live person. We have called 8 times but get the same "robot". We need a live person to show us how to activate the box.
The signal issue was with the old box which we turned in and got a new one. We are using the cable that came with the new box. There is only one location for our cable. And NO, we never did get the welcome screen after turning on the box.
check the back of the new set top box. what is the coax terminal named that the coax connector is connected? what is the name of the HDMI jack that the TV is connected (on back of set top box)?
CCAndrew
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5 years ago
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CCAndrew
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5 years ago
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723almanor
New Poster
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3 Messages
5 years ago
The signal issue was with the old box which we turned in and got a new one. We are using the cable that came with the new box. There is only one location for our cable. And NO, we never did get the welcome screen after turning on the box.
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723almanor
New Poster
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3 Messages
5 years ago
yes, I'm on a live cable - we had a box but the picture got distorted so Xfinity gave us a new one. We plugged it in but it didn't do anything. So we called Xfinity and got a "robot" who never answered our question and there was no way to talk to a live person. We have called 8 times but get the same "robot". We need a live person to show us how to activate the box.
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0
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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Rustyben
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24.6K Messages
5 years ago
check the back of the new set top box. what is the coax terminal named that the coax connector is connected? what is the name of the HDMI jack that the TV is connected (on back of set top box)?
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