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@BikemanI7 wrote:
Brand new Samsung 32inch 1080P smart tv, the app some reason just freezes at times, so not working well as it should.
The Xid box keeps saying No signal, and i get nothing from it at all, someone watching Tv in living room with our main DVR XG1v4, but i'll reboot that later if it will make a difference. Hard to watch any tv with new tv way things going so far
Did have a sudden power outage last week, but the device was plugged into uniterruptable power supply, and PC and modem and router working fine..i just don't get it
are you using an X1 set top box and one of the Apps on the x1 set top box? if so, which app? using your voice remote "about" and reply with the rest of the line after "STB Version..."
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@BikemanI7 wrote:
Well the Xid box not getting any signal period, to watch TV right now on my newer TV, using the Xfinity Streaming Beta App, that froze one time, I can check the STB version soon as other family member isn't watching a show on the main X1 4k box on main TV
If I understand correctly you have 2 set top boxes, a DVR and an XiD that gets its tuners and on-demand and recordings from your in-home DVR. swap (same price) your Xid at your local xfinity store for an Xg2 (has its own tuner and modem). if you add other xids (up to 3 more) then the Xids will use the extra tuners in the Xg2 not from your DVR. A good advantage of this is that your DVR will have its full 6 tuners unless you have the first Pace DVR version 1 which has only 5 tuners and many audio problems.
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@BikemanI7 wrote:
Well Restarting all devices didn't help at all, Let my Owned Modemresyncc first, then loaded up theX114kk DVR, (fully sync) then plugged in theXIDD, with newHDMII cable, turnedtvv on first, then plugged in the power plug to theXIDD, in the end still no signal.
So now to decide if i can live with the Xfinity stream beta app onSamsunggN53000 Smart HDTV1080PP
Or Replace theXidd soon possibly withXG22 or anotherXidd box, not sure yet
the xid does not use your modem/gateway neither does your DVR. do you get an error message? sound? did it ever work? check the label on the set top box and make sure it is theHDMII out to TV not an 'input' jack (dead). use the TV remote and cycle through your HDMII connection ports. is the XiD connected to HDMI11 HDMI one)?
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@BikemanI7 wrote:
Yes it's HDMI only on this Xid-P, yes cycled thru all HDMI inputs on the tv, it worked up til the recent power outage, and hasn't worked since, the old 32 inch LCD Television wouldn't even turn on, hence why had to finally purchase a newer one
No Error Message, Welcome Screen comes on like a few seconds, then a spinning circle, then Tv says No signal, cycle to HDMI 2 a moment, and back to HDMI 1, still no signal, never done this with old TV since installed on June 14th 2018. I guess the power outage was kill factor for both old TV, and this Xid-P device, amazingly Computer, Modem survived, and Monitor.
I have tried different hdmi cables, is Connected to HDMI 1, even tried HDMI 2, no luck there either
Have swapped the cable for the dvd player that works, with the Xid-P, no luck, i think may just have to get up to local store to replace soon, or live with the Xfinity stream app and turn this little box in, (not sure yet which way i'll go) Living Room XG1V4 4K Dvr seems to be working fine
Not sure exactly what happened, everything is plugged into my APC battery backup next to Computer here, some items in battery outlets, and some items in surge only outlets
In any case i'll get it sorted asap here
is your modem/gateway working? (lights show it syncs up ok? if so connect it in place of your TV and see if successfully starts up proving a live good cable connection. did it boot successfully? (put it back in regular place after the test)
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Hi @BikemanI7, we appreciate you using this to the Forum to bring this to our attention. Before swapping out the device I wanted to see if you could try this reboot:
- Unplug the xid and leave unplugged until advised to plug back in.
- Unplug the 4K DVR for about 5 seconds, and then plug it back in.
- Once the live TV is restored on the 4K DVR, then plug in the xid.
Any luck? If not, at this point, I would also recommend swapping the box.
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Did you try temporarily swapping locations of the 2 boxes? See if the actions follow the box
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Hello, thank you for reaching out here with an update and glad to hear the issue was resolved.
Please feel free to reach back out here and create another post if you need any assistance going forward.
Thank you
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