Community Forum

XiD-P unit out

Highlighted
Regular Visitor

XiD-P unit out

one of our xid-p boxes no longer works. it just shows a message about software needing to be installed or something. can i order a replacement box?

Highlighted
Expert

Re: XiD-P unit out

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: XiD-P unit out

thankyou, appreciate the assistance! 😊😊

Highlighted
Official Employee

Re: XiD-P unit out

Hello there, jmonroe. 

 

I want to make sure you are helped out and we swap that box out for you. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!