Community Forum

XiD-P box has died

Highlighted
Regular Visitor

XiD-P box has died

I have a X1 DVR in the living room and a small XiD-P box in my master bedroom. The XiD-P box has suddenly stopped working, power indicator light is dark, checked all connections, plugged in to a different outlet, no change. Tried online reset, it says the box is not accessible. How do I get a replacement box?

Highlighted
Diamond Problem Solver

Re: XiD-P box has died

It’s been escalated up to an Official Employee to possibly send one out. Because of the pandemic that’s just about the only way. Expect a response here

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Official Employee

Re: XiD-P box has died

Hello @BobF13, thanks for reaching out to our Digital Care Team through our Forums page. I'm sorry to hear that your XiD additional cable has stopped working. I know it may be inconvenient at this time not being able to swap out the box at your nearest service center, but I can absolutely get one shipped out to you. In order to do so, can you please send me a private message including the account holder's first and last name and your first and last name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: XiD-P box has died

I need a box replaced. Can't get a way to get one sent to me. How do I do this?