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It’s been escalated up to an Official Employee to possibly send one out. Because of the pandemic that’s just about the only way. Expect a response here
I am a Retired Official Comcast Employee
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Hello @BobF13, thanks for reaching out to our Digital Care Team through our Forums page. I'm sorry to hear that your XiD additional cable has stopped working. I know it may be inconvenient at this time not being able to swap out the box at your nearest service center, but I can absolutely get one shipped out to you. In order to do so, can you please send me a private message including the account holder's first and last name and your first and last name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
