Community Forum

XiD-P Box - flashing green light - msg re: software not found

Highlighted
New Poster

XiD-P Box - flashing green light - msg re: software not found

I believe I need a new digital box, as the one we have flashes a constant green bar and the screen shows a msg re: software.  No channels, nothing else, just an intermittent msg.  I have restarted the box, refreshed it on xfi, etc. and nothing works. 

How can I get a replacement?

Highlighted
Expert

Re: XiD-P Box - flashing green light - msg re: software not found


@TimVincent22 wrote:

I believe I need a new digital box, as the one we have flashes a constant green bar and the screen shows a msg re: software.  No channels, nothing else, just an intermittent msg.  I have restarted the box, refreshed it on xfi, etc. and nothing works. 

How can I get a replacement?


have you been to your local Xfinity store to swap it out? you can also use the diagnosis process on the Xfinity my account app to test/verify and even get a call back or chat via text.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!