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Xi6 box skips and freezes

Frequent Visitor

Xi6 box skips and freezes

Should a replacement box be sent to us or is there a fix?  We have two boxes. One on our living room TV and the other on the bedroom TV. 

 

The problem occurs every time the bedroom box is used,  until it is unplugged and restarted. 

Diamond Problem Solver

Re: Xi6 box skips and freezes

How far away is it from your modem?

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Frequent Visitor

Re: Xi6 box skips and freezes

Approximately 30-35 feet

Diamond Problem Solver

Re: Xi6 box skips and freezes

Try resetting both main box and modem

I am a Retired Official Comcast Employee
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Frequent Visitor

Re: Xi6 box skips and freezes

There's no main box, as we just have two Xi6 boxes and the modem only. But we'll try resetting he modem.