Frequent Visitor
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16 Messages
Xi6 box and audio
Is the xi6 box capable of Dolby 5.1? I am only getting 2.0 during live programming on all channels.
Frequent Visitor
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16 Messages
Is the xi6 box capable of Dolby 5.1? I am only getting 2.0 during live programming on all channels.
Rustyben
Expert
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24.6K Messages
5 years ago
what is your setup (audio)?
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jt30
Frequent Visitor
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16 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
go into settings, audio, and change to expert. working?
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jt30
Frequent Visitor
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16 Messages
5 years ago
I tried expert also and it's still 2.0. Just to confirm,. the xi6 box can send 5.1 for live programming, correct?
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Rustyben
Expert
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24.6K Messages
5 years ago
only cloud recordings are locked to 2.0 audio. Are you tuning to a network HD prime time channel program?
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jt30
Frequent Visitor
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16 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
would you describe your audio path? sound bar? receiver? is the set top box attached to the TV to HDMI1(one) and then the HDMI ARC takes the audio to the sound bar/receiver's ARC input?
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jt30
Frequent Visitor
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16 Messages
5 years ago
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Rustyben
Expert
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24.6K Messages
5 years ago
you have a comcast rental modem that provides 'hub' internet service (for your on-demand in this case). and your connection to it is fine. the problem is that the Comcast rental modem/gateway is not 'seeing' (successfully connected to) the DVR/XR2 Hub that is supposed to provide tuner services to the Xi6. since it can't use the Hub's real tuners your live TV is falling-back (backup method of connection) to streaming live TV just like a Roku device does. Please check the coax connected to your set top box(es) (DVR or XG2) and look for a 2 inch long barrel connected to the coax (in-line). It sounds like there is an extra unneeded POE filter between the DVR and gateway/modem. if you don't find a filter like that (look on the gateway, too). then can you detail how your home wiring is connected (amplifiers/splitters)?
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jt30
Frequent Visitor
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16 Messages
5 years ago
On a side note, I have a 2019 Samsung q70 and I downloaded the xfinity stream app. I get 5.1 on live programming while using the app.
Thanks again for your help.
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Rustyben
Expert
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24.6K Messages
5 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @jt30,
We appreciate you for using the Xfinity Forum to bring this to our attention. I'd be happy to investigate your issue to ensure you have the correct equipment that will provide Dolby 5.1 audio. To get started, please send me a private message. To send a private message, click on "ComcastChe" and then click send a message.
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