Xi5 wireless box doesn't recognize my Comcast router.

[itspeggy]

Trying to set up the second of our two Xi5 boxes, but it won't recognize our wireless network. All equipment is Comcast issued equipment.

[CCAndrew]

Is it possible it’s too far away from the modem? Move it temporarily where have successfully activated the first one

[itspeggy]

We did just that and moved it 5 feet from the router......no luck. We've even exchanged the Xi5 twice so far thinking it was defective, with the same results for all units.

Can I try hooking Xi5 to the router via ethernet just to get it up and running?

[CCAndrew]

Yes you should be able to but once you disconnect the ethernet it will look for the wireless network
Did you try rebooting both the modem and the xi5?

[itspeggy]

Ugh! Rebooting all equipment still didn't work.