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Xg1-v4A Box and new Samsung Qseries not working

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Xg1-v4A Box and new Samsung Qseries not working

Two problems I have Samsungs lastest Q series 65" TVs. 1st problem is Samsung new remote does not connect with this Xfinity box unless you get 2' right in front of box. I even had Samsung send new remote and still nothing. This is RF remote like the Xfinity remote and should work box. Samsung works TV and Klispsh soundbar just fine. 

2nd problem is setting Xfinity box now does not connect to TV when setting up with new remote 

 

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Diamond Problem Solver

Re: Xg1-v4A Box and new Samsung Qseries not working

That’s a question that should be for Samsung support. Also try a forum search, others have posted in the past and you may find an answer
For example
https://forums.xfinity.com/t5/X1/Pairing-Samsung-remote-to-XG1v4/m-p/3286136#M184054

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Expert

Re: Xg1-v4A Box and new Samsung Qseries not working


@Mickrg123 wrote:

1st problem is Samsung new remote does not connect with this Xfinity box unless you get 2' right in front of box. I even had Samsung send new remote and still nothing. This is RF remote like the Xfinity remote and should work box. Samsung works TV and Klispsh soundbar just fine. 

 


RF remotes shouldn't just work on other devices as their frequencies won't necessarily be the same, and X1 boxes need even Xfinity remotes to be programmed to the specific device. 

 

Your Samsung remote will have an IR module, which will work, but the IR sensor on the Xfinity box is a small point just slightly to the right of LED, at the bottom, so it'll take a bit of aiming to use properly.

 

I'm using a Logitech Harmony Ultimate One + Harmony Hub and I had the same issue - I solved it by using an IR extender on the Hub, positioned just in front of the XG1V4 sensor. 

 

 


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