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Xfinity X1

riddlecd
New Poster

Xfinity X1

Image freezes, sometimes no sound, sometimes green screen, sometimes pixelation, not on all channels
riddlecd
New Poster

Image freezes, sometimes no sound, sometimes green screen, sometimes pixelation, not on all channels

As above
ComcastKorie
Official Employee

Re: Image freezes, sometimes no sound, sometimes green screen, sometimes pixelation

Hello, @riddlecd! Thank you for taking the time to reach out to us through our Forums today. Cable issues are never fun, so I'd love to help figure out what is going on, and get this taken care of for you. 

 

Can you please send me a PM with your name and full address?

To send me a private message, click on my name, "ComcastKorie," and then click send a message.


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ComcastAnna
Official Employee

Re: Xfinity X1

HI @riddlecd, thank you for reaching out over Xfinity forums. I can understand the disappointment when your cable is not working. I am sorry to hear this has been an ongoing issue. I would be happy to help get this resolved, so you can watch your shows with no interruption. Can you send me a private message? To send a private message, click my username, and send message from the drop down. I look forward to hearing from you!  


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!