riddlecd's profile

New Poster

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2 Messages

Tuesday, February 16th, 2021 11:00 AM

Closed

Xfinity X1

Image freezes, sometimes no sound, sometimes green screen, sometimes pixelation, not on all channels

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Problem Solver

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874 Messages

4 years ago

HI @riddlecd, thank you for reaching out over Xfinity forums. I can understand the disappointment when your cable is not working. I am sorry to hear this has been an ongoing issue. I would be happy to help get this resolved, so you can watch your shows with no interruption. Can you send me a private message? To send a private message, click my username, and send message from the drop down. I look forward to hearing from you!  

New Poster

 • 

2 Messages

4 years ago

As above

Problem Solver

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1.1K Messages

4 years ago

Hello, @riddlecd! Thank you for taking the time to reach out to us through our Forums today. Cable issues are never fun, so I'd love to help figure out what is going on, and get this taken care of for you. 

 

Can you please send me a PM with your name and full address?

To send me a private message, click on my name, "ComcastKorie," and then click send a message.

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