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Xfinity X1 cable box freezes

UndeniablyHere
New Poster
‎06-13-2020 12:09 AM

Xfinity X1 cable box freezes

My Xfinity X1 cable box has been freezing Cable TV all week.  Other TV with small box works fine.  After 7 attempts, Comcast says that have elevated problem to Tier II team but no call back, as yet.  Anyone have this problem and how was it resolved?

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CCAndrew
Diamond Problem Solver
‎06-13-2020 08:40 AM

Re: Xfinity X1 cable box freezes

It’s generally signal issues. Is your other box a DTA?

I am a Retired Official Comcast Employee
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