Community Forum

Xfinity X1 box makes a "whirring" sound all the time, even when TV is off ....

Highlighted
New Poster

Xfinity X1 box makes a "whirring" sound all the time, even when TV is off ....

Help!  My brand new Xfinity X1 bo makes a whirring sound all the time, even when the TV is off.   Is this normal, or do I need to trade it in?  If so, how do I do that?

Highlighted
Diamond Problem Solver

Re: Xfinity X1 box makes a "whirring" sound all the time, even when TV is off ....

Swap it out at your local Xfinity service center

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: Xfinity X1 box makes a "whirring" sound all the time, even when TV is off ....

I have same issue with new TV box I picked up yesterday. I can hear it 30 feet away in another room.
I also lost Internet connection during setup. It doesn’t seem to me it would be related to the box, however it’s a hellava coincidence.
Highlighted
Expert

Re: Xfinity X1 box makes a "whirring" sound all the time, even when TV is off ....


@Ljb-xiforum wrote:
I have same issue with new TV box I picked up yesterday. I can hear it 30 feet away in another room.
I also lost Internet connection during setup. It doesn’t seem to me it would be related to the box, however it’s a hellava coincidence.

bad hard drive or cooling fan bearing. swap it out.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!