The internet-enabled functions (Netflix, Amazon Prime) on my X1 DVD will not work; I receive the message to upgrade my internet service. Currently, I have a Comcast Business class account and service but the X1 unit does not seem to detect this. What are my option to resolve this issue??
kwarren3, welcome to our community! I would be happy to help out with the residential account and get you in contact with our business team if needed. Please feel free to send me over a PM with your first and last name to take a look at this further together!
To send me a Private Message, please click my name “ComcastAlly” and click “Send a message.”