Xfinity DVR refusing to record shows

Since I was the one who began this thread, I thought I should add that this issue did seem to resolve for me on 11/23, so the problem seemed to last for ~ 2 days.  When checking my 'to be recorded' list I finally saw my series on FX and other stations appear, as well as other shows that I had attempted to record when I was trying to figure out what was going on.  I believe things are back to normal for me.

I work in software and end-user support, so completely understand that occasional technical problems occur, but this experience would have been much less frustrating if there was better communication from Comcast.  An easy to find (or even better, push notification) that users may be experiencing this problem, and that it was being addressed would have been welcome.  

Hello, annv1!

I really appreciate you taking the time to update this thread and let us know the DVR is working correctly for you too now. I totally understand your frustration through this process and your feedback will absolutely be taken into consideration for the future so we can find better ways to keep everyone informed.  

Annvi hit the nail on the head by saying "but this experience would have been much less frustrating if there was better communication from Comcast.  An easy to find (or even better, push notification) that users may be experiencing this problem, and that it was being addressed would have been welcome."  Numerous users, myself included, complained about being left in the dark.  

-- My complaint to management resulted in a canned response that could have been sent to anyone about anything.  

-- My calls to tech support were answered by tecs in Mexico and elevated to a tech in Columbia who were clueless.  

-- Support Forum employees (also moderators) did not weigh in until the problem was solved and then answered by posts in the forumn offering to help by tellling people to "private message them" several times a day--which most did not know how to do.

-- To all I said post something on the website-send emails--let everyone know it is a nationbwide problem and tell them what is going on.  Customers need communication.

-- I received a robocall telling me the problem was fixed and giving me a number to call if I still needed help -- a day after the problem was fixed.  

-- Too little to late.  As competition increases, it seems the wrong approach to decrease customer communication and service.

-- I understand Comcast will be raising their internet and TV prices after the first of the year.  This experience will do little to keep customers already on the edge of cutting the cord when that price increase announcement is made.

I'm still having issues with my DVR only recording certain channels - even when restarting the box. I am also having issues with streaming Xfinity Stream on other devices. 

Yup, I am still having issues here - can't stream or DVR recordings and all my devices are missing from My Account...I had a tech come out yesterday...saw the issue live (no ability to DVR, no ability to stream, all devices gone from My Account) and while he was here and on the phone with the xFinity direct support (Tier 1/2 that they can call direct) it was fixed...then less than 24 hours later, not working again...there is someone who will be calling me back by Sunday as they are looking at my account behind the scenes...the tech thinks that my account will just have to be rebuilt behind the scenes...something is wrong there is what the concensus is.

Hi @JoeDeb_23! Thank you for letting us know that performing an account refresh help with your recording issue. I'm happy to know you're able to record again with no issues. If this issue happens to return, please let us know, and we'd be happy to investigate. 

In Northern Illinois, I have not been able to record local channels including Fox and CBS for 3 Months. They act like it is the first time they have heard of it every time I call. My neighbor who has Comcast has no problem with these channels!