Regular Visitor
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3 Messages
Xfinity DVR refusing to record shows
11/23/20 - Editing to add that I'm in the Seattle area, and this does seem linked to stations no longer appearing under the Guide as 'Free to Me', even though they are part of my cable package.
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My DVR is refusing to record some shows and I'm unable to determine why. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. This is what I've tried:
- There are no other shows scheduled at the same time, so its not a conflict issue.
- My DVR is 37% full and should have plenty of space.
- I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. However, I was able to re-add these particular shows.
- Multiple times I've done a Restart/System Refresh/actually unplugging the DVR
- Issue is the same whether I'm using the xfinity remote or the xfinity phone app
- The initial show I was trying to record was the series "Black Narcissus" on FXHD. Once that failed, I tried recording the episodes manually. Once that failed I tried recording random shows on different HD channels from the Guide - most of these failed as well with different stations, different times, but I can't figure out why as this seems random - no scheduling conficts.
- I have the series "Fargo" on FXHD on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (11/22) it is not listed on the 'to be recorded' list. When I look up the series under 'Upcoming' the future 2 episodes are listed with the icon of 3 red circles with the top circle being the open red circle with the slash through it, so they do not look like they will record.
Anything else I'm missing for troubleshooting? It really just seems to not be working properly.
Thank you.
upupandaway
Frequent Visitor
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16 Messages
5 years ago
Pretty hilarious that ComcastJessie, a comcast employee and an administrator of this forum (as his title says) has now marked this as being answered, although comcast has provided no answers whatsover to any question that was asked. ComcastJessie did say he would provide updates but never did. Comcast Jessie, if you truly want to close this and say the question was answered, then please explain:
1. What happened to cause the nation-wide issue
2. Why Comcast chose to never say a word about it to anyone, not even their own tech support. Never even posted a message to their web page.
3. How Comcast plans to compensate customers for their inconvenience and loss of service, and exceptional frustration and hours wasted on hold and then working with clueless tech support.
4. How they plan to improve communication in the future.
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Shannon77
Frequent Visitor
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5 Messages
5 years ago
Thank you Annv1!
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saundman
Regular Visitor
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3 Messages
5 years ago
Having this problem in downstate Illinois. For me it is Fox and CBS local channels that won't record. When I call they act like I am the only one haning this problem! They obviously know that it is a problem to many people but they won't acknowledge that. I actually had this problem several weeks ago. They sent me a new cable box and still had the problem. Then several days later the problem mysteriously went away and now it is back again in exactly the same way.
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jbratko
New Poster
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2 Messages
5 years ago
Having the same issues. Called customer service and that was no help. They are supposed to call back. I am not convinced this will be resolved as it seems to be a system wide issue.
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XfinityGabriel
Official Employee
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2.4K Messages
5 years ago
Hi! Thanks for reaching out to Comcast for help with the DVR and app concerns! I definitely understand the importance of having all of the features working correctly. We apologize for the delayed response. In order to research this further, please send us a private message with your first/last name and full address so we can help.
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hello @HGuinn, and others who are having recording issues. We appreciate you for using the Xfinity Forum to report your experience. It's been determined this is due to a technical issue on our end. We've identified the troubleshooting steps that should resolve this for you. Has anyone tried performing an Account Refresh to see if this fixes it? I'd be happy to complete troubleshooting on my end if further assistance is needed.
Please send a private message with your full name and service address as it appears on your billing statement. To send a message, click on my name, "ComcastChe," then click send a message.
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hello @X10sen!
Thank you for using the Xfinity Forum to report the problem you have with your recordings and the steps you have taken to resolve this resolved. I've had the chance to fix this for some customers by walking them through an account refresh or restarting the cable box. One customer fixed it by unplugging the box for about 2-3 minutes, and it worked after he plugged it back in. For you and others who have tried this and have been unsuccessful, feel free to send me a private message with your first and last name, and I'd be happy to help! To send a message, click on my name, "ComcastChe," then click send a message.
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chuasni
Regular Visitor
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1 Message
5 years ago
SF East Bay. I can't record either and have always been able to.
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Amberh311
New Poster
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1 Message
5 years ago
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CCChe
Official Employee
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6.9K Messages
5 years ago
Sorry about the issues you were having with your recordings, @cad0227. We received confirmation that this issue has now been resolved. If you are still experiencing issues, please reset your TV box by unplugging it for 1 minute and plugging it back in. Thanks for your patience!
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi, @bnmnboys and others who were affected by the recording issues over the past couple of days. We have confirmed this known issue is now resolved and advised you to please unplug your cable box for 1 minute, then plug it back in and try to schedule a recording. I'm aware a lot of people have already tried this before today, 11/25. If you haven't tried again today, please do so and let us know if you are still having issues. We appreciate your patience while we worked to get this fixed.
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Triplea916
Contributor
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24 Messages
5 years ago
We just started having this problem today. None of our series are recording (they are completely gone from future recordings) and if I try to manually add a show to record (either something I’m watching live or one later in the day) it will not add it to my current recordings/future recordings.
I did a system refresh and sync DVR and it did not fix my issue.
Could you advise what I should do please? Thank you.
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Triplea916
Contributor
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24 Messages
5 years ago
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saundman
Regular Visitor
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3 Messages
5 years ago
I don't know how to do a privare message on this forum.
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CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @jamie14,
We appreciate you for using the Xfinity Forum to share your experience. This issue should have been resolved as of yesterday. Can you please try unplugging your box for at least one minute, then try to set a recording and let me know if it works? If not, I'd be happy to do some troubleshooting and reach out to our advanced techs if I need to.
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