New Poster
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2 Messages
Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
CCChe
Official Employee
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6.9K Messages
5 years ago
Hi @Rhodness, and @Ktjeeper79,
Welcome to the Xfinity Forum. I can help by shipping you a 4K DVR. I understand how the dust and dander could be a hazard to the new baby, unfortunately, I cannot promise that it won't be refurbished because they are shipped from our warehouse based on what is available in inventory. In order to assist you, please send me a private message verifying your first and last name, as well as the name of the account holder if it's different than yours.
To send a private message click on my name "ComcastChe", then click send a message.
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jeff_ma06101
Regular Visitor
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3 Messages
5 years ago
Sent PM. I would like a XG1v4 box. Thanks so much!
Jeff
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Thanks, Jeff! If there are any additional questions surrounding the 4K box, please let us know.
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R_Aster
Contributor
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48 Messages
5 years ago
Hello CCCHE,
PM sent requesting XG1V4. All set? Thanks.
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gdi1540
New Poster
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3 Messages
5 years ago
Just picked up my Xg1v4 box. Have not hooked it up yet but not happy with it already. No audio out-puts why not, no clock way not. This is supposed to be the latest and greatest I think it is a stepback in time. The engineers to to rethink this box and get it right.
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XfinityKenF
Official Employee
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8K Messages
5 years ago
gdi1540, thanks for your feedback. We received a large response from customers in previous models that the clock on the box was distracting at night (some people have them in their bedrooms). If you are not enjoying the new box, I'd be happy to swap it out for the v3. Let me know.
KenF
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gdi1540
New Poster
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3 Messages
5 years ago
Thanks for the response. The clock easy fix switch it on switch it off simple way around everyones clock issue. As far as my sound issue thanks to Samsung and a great young lady who knew everything there was to know about my receiver at Bestbuy that will be resolved as soon as I get home today.
thanks gdi
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XfinityKenF
Official Employee
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8K Messages
5 years ago
gdi1540, glad to hear your issue was resolved. Post again if you need anything.
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erricz123
Regular Visitor
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4 Messages
5 years ago
I don't seem to have an option to reply to the main request thread nor do I have access to any private message system. @ComcastChe or @ComcastJessie please help!
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XfinityAmira
Official Employee
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3.5K Messages
5 years ago
Hello @erricz123, thanks for reaching out and I can assist you with getting an XG1v4 Cable box! In order to pull up your account, can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
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erricz123
Regular Visitor
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4 Messages
5 years ago
I do not have that option when I click your name:
@ComcastAmira
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hbkbkjbkj
Regular Visitor
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1 Message
5 years ago
Posting to enable PM
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mdzwolf
New Poster
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2 Messages
5 years ago
I would like one
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mdzwolf
New Poster
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2 Messages
5 years ago
Posting for PM
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Vareek
Regular Visitor
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4 Messages
5 years ago
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