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@HyrumM wrote:
I would like to request a self install XG1v4 for my main DVR and 2 tv boxes to upgrade my equipment. Your post says all I have to do is "author a post" to request one? I recently upgraded my tv's to 4k and would like to get the most out of my xfinity experience.
for directions, scroll back to the 12/23/2018 post by ComcastElla.
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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@Darkmyst85 wrote:
Hi,
I would like to request the Xfinity XG1v4 TV Box self install kit. Thanks.
hi, I moved your post into this thread. for directions, scroll back to the 12/23/2018 post by ComcastElla.
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello Pharrell. Thanks for posting on our Forum. I can assist with reviewing your account and ordering an additional 4K capable cable box. To get started, please send me a private message and include your full name so I can assist you.
To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@Richann1 wrote:
I would like to message you ComcastJoeTru privately as you have stated, "To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. " But, when I go to your profile I do not see where to "Send a message." I have scrolled and stared and just don't see it, so I decided to hop onto this thread and reply as I could see no other option, my appologies, but please advise. Thank you.
Can you see send a message on the right?
Thank you! Guess what ~ I found it, eventually, even before you replied, and messaged him, but nonetheless thank you. I swear it wasn't there, that private message option-link, and then, suddenly, as I navigated once again for like the 6th time back to the profile, it was obviously there. (shakes head...what gives?) 
You need to make at least one post before you can send a message. Go back and read this thread to see how many times that happened.
I am a Retired Official Comcast Employee
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Hello, Darkmyst85. Thanks for reaching out to us on the forums. I can certainly look into getting that box for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@TonySchaeffer wrote:
Enable PM please.
since you posted now, you should be able to 'sign in' to the forum and then send the PM
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Hello, Darkmyst85. I have not heard back from you. If you still need assistance, please feel free to start a new thread.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
