Spokane44's profile

New Poster

 • 

2 Messages

Tuesday, October 24th, 2017 2:00 PM

Closed

Xfinity 4k - XG1v4 Cable Box Availability

Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix.  Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it.  Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction.  You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will".  Anyone else been misled by the Xfinity garbage customer service?  Went online to see what lies they convey on their website regarding this matter, and found this:  https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/   More misleading BS.  Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.

This conversation is no longer open for comments or replies and is no longer visible to community members.

New Poster

 • 

1 Message

7 years ago

Posting for PM

Regular Visitor

 • 

1 Message

7 years ago

Posting to allow PM.

New Poster

 • 

1 Message

7 years ago

Thanks for your help!

Frequent Visitor

 • 

8 Messages

7 years ago

Thinking about getting the XG1vr to replace my older box. One install video I saw on YouTube showed that the new box had to be hooked up to my gateway. Is this true?  Or was the guy wrong?  I thought it would be a simple swap out. Thanks. 

Expert

 • 

24.6K Messages

7 years ago

the XG1v4 DVR connects via Coax not to a router (is not a wireless set top box).

Frequent Visitor

 • 

8 Messages

7 years ago

Thanks.

Gold Problem Solver

 • 

3.3K Messages

7 years ago

Hello all,

 

As a reminder, If you would like to get a 4K DVR please post publicly in this thread to enable the PM feature. Then please send me a private message with your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message. 

 

If you don't see an option to send a message, please make sure that you are logged in to Xfinity Forums (you will see a "Sign in" option if you are not signed in). It also may take some time (less than 24 hours) for PM feature to activate. 

 

If you place an order through our team here on XFINITY Help & Support Forums  - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit. 

 

Thank you!

Regular Visitor

 • 

1 Message

7 years ago

Enabling PMs

New Poster

 • 

1 Message

7 years ago

Post for PM

Regular Visitor

 • 

4 Messages

7 years ago

Enabling PM

New Poster

 • 

1 Message

7 years ago

PM post

Regular Visitor

 • 

2 Messages

7 years ago

Post for PM

New Poster

 • 

1 Message

7 years ago

I just changed my DVR due to a defect in the previous one and the "new" one they gave me has audio issues. I would like to request the XG1v4 DVR box or I can try a competitor. Getting frustrated here.

New Poster

 • 

1 Message

7 years ago

For pm

Regular Visitor

 • 

1 Message

7 years ago

Enabling pm
forum icon

New to the Community?

Start Here