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Xfinity 4k - XG1v4 Cable Box Availability
Called Xfinity and asked about the availability of XG1v4 cable boxes at my location (WA state), which has the capability to stream 4k content through Netflix. Was assured, with repeated confirmations, that they were available to the local service store, would just have to bring in my existing cable box and exchange it. Bought a nice LG OLED TV, upgraded my Netflix account to receive Ultra HD, and took my box down to the local service center for exchange, per customer service direction. You can probably guess what happened next - "sorry, we don't have any 4k boxes, don't know when we will". Anyone else been misled by the Xfinity garbage customer service? Went online to see what lies they convey on their website regarding this matter, and found this: https://www.xfinity.com/support/cable-tv/uhd-4k-faqs/ More misleading BS. Wanted to warn anyone else potentially in the same situation as myself not to believe anything you are told or read about the availability of XG1v4 boxes; go to your service center first to confirm.
mdonna01
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1 Message
7 years ago
Posting for PM
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mas9973
Regular Visitor
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1 Message
7 years ago
Posting to allow PM.
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PF2018
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1 Message
7 years ago
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placebo1969
Frequent Visitor
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8 Messages
7 years ago
Thinking about getting the XG1vr to replace my older box. One install video I saw on YouTube showed that the new box had to be hooked up to my gateway. Is this true? Or was the guy wrong? I thought it would be a simple swap out. Thanks.
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Rustyben
Expert
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24.6K Messages
7 years ago
the XG1v4 DVR connects via Coax not to a router (is not a wireless set top box).
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placebo1969
Frequent Visitor
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8 Messages
7 years ago
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CCElla
Gold Problem Solver
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3.3K Messages
7 years ago
Hello all,
As a reminder, If you would like to get a 4K DVR please post publicly in this thread to enable the PM feature. Then please send me a private message with your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message.
If you don't see an option to send a message, please make sure that you are logged in to Xfinity Forums (you will see a "Sign in" option if you are not signed in). It also may take some time (less than 24 hours) for PM feature to activate.
If you place an order through our team here on XFINITY Help & Support Forums - we don't charge a shipping fee. However, when we send a new DVR cable box, the billing system automatically adds an "Additional Outlet" charge because you technically have two active DVR cable boxes on the account. As soon as you return the old DVR - the system will automatically prorate the charge and apply a credit.
Thank you!
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User372
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1 Message
7 years ago
Enabling PMs
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Wired3k
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7 years ago
Post for PM
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picturej
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4 Messages
7 years ago
Enabling PM
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ncscott
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7 years ago
PM post
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BigEd98
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2 Messages
7 years ago
Post for PM
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EdBedard
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7 years ago
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Jael17
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7 years ago
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Mikenupd
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7 years ago
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